Kimberley Segura

Achieved optimized route efficiency for logistics by effectively coordinating and scheduling in-home furniture repairs and technician dispatches. Streamlined the backend return process by evaluating warranty eligibility, and accurately updating inventory statuses. Enhanced customer satisfaction by liaising with customers, manufacturers, and warehouse teams to track replacement parts and resolve defective merchandise claims, significantly minimizing delays. Created precise records of customer service histories, active claims, and repair logs. Successfully resolved high-escalation complaints regarding damaged deliveries by issuing refunds, store credits, or replacement orders in alignment with company policy.