Kimberley Shorter
Corinth,TX
Summary
Dynamic Hospital Manager with a proven track record at Riverchase Animal Hospital, excelling in implementing company initiatives, enhancing operational efficiency, and creating a culture of excellence. Recognized for improving customer relations as well as leading and mentoring hospital team.
Overview
24
24
years of professional experience
Work History
Hospital Manger
Riverchase Animal Hospital
09.2021 - Current
- Coordinated review, revision and creation of operational policies within the Hospital.
- Directed, supervised and evaluated work activities of 9- technician, clerical. and groomer.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Monitored expenses to suggest cost-effective alternatives.
- Established work schedules and assignments for staff, taking into account appointment schedule and labor costs.
- Established and maintained effective communication with staff, physicians, and clients to promote high quality patient care.
- Monitored the scheduling of appointments.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Reviewed, verified, and entered payroll information.
- Entered, reconciled, and paid invoices.
- Reconciled monthly bank and credit card statements.
- Maintained hospital operations despite interruptions resulting from 6 month clinic remodel project.
- Managed multiple weekly time sensitive projects.
Office Manager
Riverchase Animal Hospital
09.2019 - 05.2021
- .Monitored front areas so that questions could be promptly addressed.
- Hired and managed staff.
- Completed bi-weekly payroll for 12 employees.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Created reports, presentations and other materials for Owner.
- Created organized filing system to manage department documents.
- Managed front office team and addressed team issues.
- Created and implemented organizational policies and procedures.
- Negotiated and executed contracts on behalf of department.
- Coordinated office events, seminars and meetings for staff and clients.
Bookkeeper
Riverchase Animal Hospital
01.2004 - 09.2019
- Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Followed established accounting system to ensure accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Maintained and processed invoices and deposits.
Client Service Representative
Riverchase Animal Hospital
02.2002 - 01.2004
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Hotel And Restaurant Management
University of North Texas
Denton, TXSkills
- Staff development
- Patient care coordination
- Quality improvement
- Operations management
- Human resources management
- Teamwork
- Schedule management
- Change management
Timeline
Hospital Manger
Riverchase Animal Hospital
09.2021 - Current
Office Manager
Riverchase Animal Hospital
09.2019 - 05.2021
Bookkeeper
Riverchase Animal Hospital
01.2004 - 09.2019
Client Service Representative
Riverchase Animal Hospital
02.2002 - 01.2004
Hotel And Restaurant Management
University of North Texas