Kimberley Sisley

Directed daily restaurant operations ensuring high-quality food and beverage service and guest satisfaction

• Developed and implemented Standard Operating Procedures (SOPs) to maintain consistent service standards

• Managed scheduling, payroll, and labor cost control to optimize staffing efficiency and budget adherence

• Oversaw inventory management and purchasing to control Cost of Goods Sold (COGS) and maintain adequate stock levels

• Coached and developed team members to enhance performance and resolve customer complaints effectively

• Collaborated with staff, vendors, and management to coordinate special events and operational improvements

• Supervised bar floor operations and scheduled bartenders to ensure adequate coverage during peak hours

• Crafted and served diverse cocktails, beers, and wines, applying extensive mixology knowledge to enhance guest experience

• Maintained bar cleanliness and compliance with health and safety regulations

• Efficiently processed cash and credit transactions using POS systems, ensuring accuracy and accountability

• Provided leadership and training to bartenders, fostering team development and service excellence

Oversaw bar operations, ensuring efficient inventory control, effective staff scheduling, and high customer service quality

• Trained and mentored a team of 9 bartenders on mixology, upselling techniques, and service standards

• Negotiated with vendors to secure favorable pricing while maintaining product quality

• Conducted regular performance evaluations and provided constructive feedback to improve team effectiveness

• Collaborated with kitchen staff to ensure seamless coordination between food and beverage services

• Ensured compliance with health, safety, and alcohol regulations through regular inspections and staff training

• Managed bar operations during peak periods, optimizing staff schedules and workflow

• Resolved customer complaints professionally to maintain high satisfaction levels

• Implemented cross-training programs to enhance bartenders' mixology skills and product knowledge