Summary
Overview
Work History
Education
Skills
Voluntary Experiences
References
Extracurricular Activities
Timeline
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KIMBERLEY C. MINTO

HOLLYWOOD,FL

Summary

Seeking a challenging role within a dynamic and collaborative organization, leveraging interpersonal communication and organizational capabilities. Committed and diligent. Aim to strive and promote the team's success by applying exceptional adapting skills to diverse tasks. Eager to add value to the organization with dedication.

Overview

14
14
years of professional experience

Work History

Staffing Supervisor

Spirit Airlines
07.2023 - Current
  • Effectively oversee staffing requirements based on daily operational demands and allocate team members to designated work areas, ensuring optimal staffing levels are maintained throughout the entirety of operations.
  • Develop the daily schedule and adapt daily work assignments as required due to absences, vacations, voluntary time off (VTO), or irregular operational circumstances.
  • Minimize liability across all aspects of absence management to align with shared business objectives and operational targets.
  • Establish robust relationships with multiple work groups.

Guest Service Coordinator

Spirit Airlines
05.2021 - 05.2023
  • This entails corresponding with Immigration, Customs & Border Patrol (CBP) in regards to arrival and departure of all international flights
  • Monitoring all flights whether departure or arrival and ensuring that all necessary agents are on standby to receive flights.
  • As well as covering all over-sold flights.

Customer Service Agent

Spirit Airlines
05.2021 - 05.2023
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.

Customer Service and Food &Beverage

Mount Rushmore Memorial Park
04.2012 - 10.2012
  • Customer Service Professional with the following duties: Greet customers warmly and ascertain problem
  • Prepare buffet line
  • Provide feedback on reports
  • Assist with walk-in Customer
  • Make schedule
  • Receiving and Sending Email.

Clerical Assistant

Quasar Engineering
01.2010 - 01.2011
  • Carried out research task
  • Organized and documented necessary files and information
  • Maintained and updated records.

Education

BSc in Hospitality & Tourism Management -

University of Technology Jamaica
Kingston, Jamaica
11.2014

Certificate in Baking Technology -

University of Technology
Kingston, Jamaica
01.2010

High School Diploma -

Convent of Mercy Academy 'Alpha'
Kingston, Jamaica
01.2008

Skills

  • Proficient Communication Skills
  • Scheduling proficiency
  • Effective Problem-Solving Capabilities
  • Proficiency in Microsoft Office Suite
  • Efficient Time Management Skills
  • Outstanding Team Collaboration
  • Industry Awareness
  • Advanced Analytical Proficiency

Voluntary Experiences

  • Boulevard Baptist church, 2009, 2010
  • The Nest Children's Home, 09/2010, 12/2010

References

Available upon request

Extracurricular Activities

Key Club (Member 2004-2010)

Timeline

Staffing Supervisor

Spirit Airlines
07.2023 - Current

Guest Service Coordinator

Spirit Airlines
05.2021 - 05.2023

Customer Service Agent

Spirit Airlines
05.2021 - 05.2023

Customer Service and Food &Beverage

Mount Rushmore Memorial Park
04.2012 - 10.2012

Clerical Assistant

Quasar Engineering
01.2010 - 01.2011

BSc in Hospitality & Tourism Management -

University of Technology Jamaica

Certificate in Baking Technology -

University of Technology

High School Diploma -

Convent of Mercy Academy 'Alpha'

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KIMBERLEY C. MINTO