Hallie Wilson
Tulsa,OK
Summary
Dynamic Staffing Supervisor at Elara Caring with expertise in recruitment strategies and client relationship management. Proven ability to enhance onboarding experiences and improve retention rates through effective training programs. Skilled in crisis intervention and conflict resolution, fostering a supportive environment for both clients and staff.
Overview
10
10
years of professional experience
Work History
Staffing Supervisor
Elara Caring
12.2025 - Current
- Managed staffing schedules to ensure optimal coverage across multiple locations.
- Collaborated with hiring managers to identify staffing needs and develop recruitment.
- Developed training programs for new hires, enhancing onboarding experience and retention rates.
- Collaborated with department managers to identify staffing needs and develop appropriate recruiting strategies.
- Developed strong relationships with clients by maintaining consistent communication and addressing concerns promptly.
- Assisted with writing job postings and job descriptions for boards.
Direct Support Professional
Easy Living Inc.
08.2019 - Current
- Provided compassionate support to individuals with disabilities, enhancing daily living skills.
- Assisted clients in achieving personal goals through tailored care plans and consistent encouragement.
- Collaborated with multidisciplinary teams to develop and implement effective support strategies.
- Monitored client progress, documenting changes in behavior and communicating findings to supervisors.
- Ensured compliance with safety standards while facilitating recreational activities for clients.
- Trained new staff on best practices for client interaction and care protocols for optimal service delivery.
- Advocated for client needs, ensuring access to resources and services within the community.
- Developed strong relationships with clients, fostering trust and improving overall well-being through engagement activities.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Cashier
Casey General Store
05.2019 - 08.2019
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, fostering a welcoming environment.
- Handled cash management duties, including balancing drawers at shift end.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Provided training support to new cashiers on store policies and procedures.
Customer Service Representative
Teleperformance
03.2019 - 05.2019
- Assisted customers with inquiries and resolved issues using CRM software.
- Provided accurate information on products and services, enhancing customer satisfaction.
- Collaborated with team members to improve service efficiency and response times.
- Documented customer interactions and feedback to identify trends for process improvement.
- Managed escalated customer complaints, ensuring timely resolution and follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Receptionist
Jordan Eye Center
10.2015 - 07.2016
- Greeted patients and managed front desk operations to ensure a welcoming environment.
- Scheduled appointments and coordinated patient flow to optimize clinic efficiency.
- Processed insurance claims and verified patient information for accuracy.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Assisted medical staff by preparing charts and organizing patient information effectively.
- Handled patient inquiries and resolved issues to enhance overall satisfaction.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
Education
Associate of Applied Science - Health Information Technology
Pinnacle Career Institute
Lawrence, KSSkills
Staff scheduling
Recruitment strategies
Client relationship management
Job posting creation
Crisis intervention techniques
Behavioral documentation
Customer service excellence
Appointment scheduling
Conflict resolution skills
Electronic health records management
HIPAA compliance adherence
Cash handling procedures
Team training and support
Communication skills
Scheduling proficiency
Time management
Timeline
Staffing Supervisor
Elara Caring
12.2025 - Current
Direct Support Professional
Easy Living Inc.
08.2019 - Current
Cashier
Casey General Store
05.2019 - 08.2019
Customer Service Representative
Teleperformance
03.2019 - 05.2019
Medical Receptionist
Jordan Eye Center
10.2015 - 07.2016
Associate of Applied Science - Health Information Technology
Pinnacle Career Institute