Kimberley N. Moore
Middle River,MD
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
University of Maryland Medical Center
Baltimore , Maryland
08.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Customer Service Specialist
Johns Hopkins
Baltimore , Maryland
08.2008 - 08.2023
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Early Childhood Education
Baltimore City Community College
Baltimore, MD05-1996
Skills
- Data Entry
- Complaint resolution
- Call Center Operations
- Customer Service
Timeline
Customer Service Representative
University of Maryland Medical Center
08.2023 - Current
Customer Service Specialist
Johns Hopkins
08.2008 - 08.2023
Associate of Arts - Early Childhood Education
Baltimore City Community College
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