Kimberli Anding
Columbus,OH
Summary
Dynamic and results-oriented professional with extensive experience at American Electric Power, AEP, and Teleperformance USA. Excelled in maintaining confidentiality and streamlining processes, enhancing operational efficiency by over 30%. Skilled in executive support and office administration, demonstrating meticulous attention to detail and a proactive approach to problem-solving.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
15
15
years of professional experience
Work History
Executive Administrative Assistant
American Electric Power, AEP
05.2013 - 11.2024
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Assistant Call Center Manager
Teleperformance USA
01.2010 - 04.2013
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Maintained strong relationships with clients through regular communication, providing updates on service improvements or changes affecting their accounts.
- Streamlined call handling processes for improved efficiency and reduced average call times.
- Oversaw the implementation of new technology systems, increasing operational efficiency and enhancing the customer experience.
- Assisted in recruiting top talent by participating in job fairs, conducting interviews, and evaluating candidates based on skills assessments results.
Education
Bachelor of Science - Technical Management
DeVry University
Columbus, OH05-2025
Skills
- Information confidentiality
- Meeting planning
- Master calender management
- Scheduling
- Budgeting assistance
- Meticulous attention to detail
- Professional and mature
- Articulate and well-spoken
- Document handling
- Logistics and schedule management
- Executive Support
- Office Administration
Awards
2023 - 2024 EWI Presidents Award Recipient
Timeline
Executive Administrative Assistant
American Electric Power, AEP
05.2013 - 11.2024
Assistant Call Center Manager
Teleperformance USA
01.2010 - 04.2013
Bachelor of Science - Technical Management
DeVry University
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