Oluyinka Joan Olusoji
Katy,TX
Summary
Dynamic and detail-oriented professional with over 10 years of experience in operations, office management, and executive support across diverse industries, including real estate, retail, and aviation. Expertise in streamlining office processes, managing budgets, and coordinating administrative teams to create professional and welcoming work environments. Proven track record in leading cross-functional teams, organizing impactful events, and managing relationships to ensure operational efficiency and compliance. Committed to excellence in executive support roles, with strong skills in calendar management, meeting organization, and maintaining confidentiality while adapting to fast-paced work settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Administrative Assistant
MB Information Technology
Houston, TX
10.2023 - Current
- Coordinated executive schedules, prioritizing meetings and appointments to enhance organizational efficiency.
- Managed confidential correspondence and documentation, ensuring accuracy and compliance with company policies.
- Prepared comprehensive reports and presentations, supporting executive decision-making processes with clear data analysis.
- Oversaw event logistics for corporate functions, ensuring successful execution within budgetary constraints and timelines.
- Liaised between departments to facilitate communication, resolving issues promptly to maintain operational continuity.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Customer Experience Specialist
Delta Airlines
Ohio
06.2022 - 10.2023
- Ensure exceptional customer service experience across service touchpoints.
- Coordinated with internal teams to streamline check-in and boarding operations.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Coordinated and drove customer activities and business unit stakeholders on key account contract deliverables.
- Streamlined complaint resolution processes, enhancing overall customer satisfaction metrics.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
Branch Operations Coordinator
Gtext Homes
Fl
01.2022 - 06.2022
- Managed daily operations, including scheduling shifts, tracking inventory levels, and ensuring adequate staffing to meet business demands.
- Coordinated office setup and ensure a clean, professional, and organized work environment.
- Managed internal events and training sessions, supporting team culture and development.
- Developed and implemented SOPs to enhance process consistency across office functions.
- Managed office expense optimization strategies, reducing operational costs by 18%.
- Coordinated executive support tasks, ensuring seamless administrative processes.
- Monitored and maintained office supply levels to ensure efficiency and cost-effectiveness.
- Provided administrative support in project management, maintaining documentation and timelines effectively.
Office Assistant
University of Arkansas, Fayetteville
Fayetteville, AR
10.2019 - 11.2021
- Assisted in managing office communications and correspondence for various departments.
- Coordinated scheduling and logistics for meetings, events, and appointments.
- Streamlined filing systems to enhance document retrieval efficiency and organization.
- Supported faculty and staff with administrative tasks to ensure smooth operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased team productivity,utilizing Workday organized and scheduled appointments and meetings without overlap.
Executive assistant
Hubmart Stores
Lagos, Nigeria
06.2015 - 08.2019
- Supported C-suite executives and managed office operations across multiple locations.
- Organized company events and meetings, enhancing team engagement and productivity through effective logistics planning.
- Streamlined document management systems, improving access to critical information for executives and stakeholders.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements efficiently.
- Facilitated communication between departments, ensuring timely information flow and collaboration.
- Maintained office supplies and equipment inventory, optimizing resource allocation and availability.
- Prepared comprehensive reports and presentations to support strategic decision-making processes.
Education
Master of Science - Operations management
University of Arkansas
Fayetteville12-2021
Doctor of Business Administration -
Westcliff University
Santa Monica, CA03-2028
Skills
- Budget, travel and calendar management
- Proficient in building relationships and conveying information
- Executive Support
- Stakeholder engagement
- Event organization and execution
- Standard Operating Procedures (SOPs)
- Collaborative leadership
- Strong customer service
- Information confidentiality
Certification
- Certified System Administrator (CSA) ServiceNow
- Customer Service Certification
- Project Management Certificate
Timeline
Executive Administrative Assistant
MB Information Technology
10.2023 - Current
Customer Experience Specialist
Delta Airlines
06.2022 - 10.2023
Branch Operations Coordinator
Gtext Homes
01.2022 - 06.2022
Office Assistant
University of Arkansas, Fayetteville
10.2019 - 11.2021
Executive assistant
Hubmart Stores
06.2015 - 08.2019
Master of Science - Operations management
University of Arkansas
Doctor of Business Administration -
Westcliff University