Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kimberli A. Barthelette

Kimberli A. Barthelette

Dispatcher
Myrtle Beach,SC

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

20
20
years of professional experience

Work History

HVAC Residential Dispatcher

Carolina Cool A Near U Company
Myrtle Beach, SC
06.2020 - Current
  • Directed dispatching, routing, and tracking of 18+ fleet vehicles.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Closely monitored dispatch board to triage and prioritize over 100+ daily calls.
  • Monitored and tracked dispatch communication systems.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with technicians to facilitate efficient response times.
  • Answered phone calls and responded to customer emails.
  • Managed customer accounts.
  • Strengthened communication skills through regular interactions with others

HVAC Dispatcher

Hutto Refrigeration Sales & Service LLC
North Charleston, SC
05.2018 - 06.2020
  • Monitored and tracked dispatch communication systems.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Closely monitored dispatch board to triage and prioritize over 25 daily calls.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with technicians to facilitate efficient delivery routes and timely deliveries.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints.
  • Managed customer accounts and invoicing.
  • Paid attention to detail while completing assignments

Law Dispatcher

Charleston County Consolidated Dispatch Center
North Charleston, SC
09.2017 - 05.2018
  • Reduced risks and emergency response issues by observing public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Operated emergency response systems to update and retrieve up-to-date information for first responders.

Emergency Telecommunications Dispatcher

Westfield Public Safety
Westfield , MA
08.2003 - 09.2017
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Increased timely treatment protocols by leveraging current response and quality assurance requirements.
  • Followed established protocols for professional handling of emergency situations.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Self-motivated, with strong sense of personal responsibility
  • Exercised leadership capabilities by successfully motivating and inspiring others

Site Coodinator

Domus Inc.
Westfield, MA
02.2009 - 05.2012
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Conducted routine residential inspections, identifying areas needing improvement and violations.
  • Maintained facility grounds, equipment and safety compliance.
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Held classes for residences of property.

Education

A.A - Criminal Justice

Dean College
Franklin, MA
05.1999

High School Diploma -

Southwick Regional High School
Southwick, MA
06.1997

Skills

  • Updating Logs
  • Dispatching Field Personnel
  • Prioritizing Calls
  • Schedule Coordination
  • Service Requests
  • Microsoft Office

Timeline

HVAC Residential Dispatcher

Carolina Cool A Near U Company
06.2020 - Current

HVAC Dispatcher

Hutto Refrigeration Sales & Service LLC
05.2018 - 06.2020

Law Dispatcher

Charleston County Consolidated Dispatch Center
09.2017 - 05.2018

Site Coodinator

Domus Inc.
02.2009 - 05.2012

Emergency Telecommunications Dispatcher

Westfield Public Safety
08.2003 - 09.2017

A.A - Criminal Justice

Dean College

High School Diploma -

Southwick Regional High School

Similar Profiles

CREATE PROFILE
Kimberli A. BartheletteDispatcher