Work History
Overview
Education
Skills
Timeline
Generic

Kimberli Kroupa

Moorhead

Work History

Supervisor, Cash Management

Sanford Health
Fargo, ND
12.2020 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality patient care.
  • Trained and mentored team members, fostering skill development and enhancing overall performance on best practices and organizational policies.
  • Implemented process improvements to enhance service delivery and operational efficiency.
  • Coordinated team schedules to optimize resource allocation and productivity.

Lead Payment Representative

Sanford Health
Fargo, ND
01.2017 - 12.2020
  • Tested payors’ electronic 835 files
  • Trained all employees
  • Served as a resource to employees
  • Accessed multiple websites in order to pull remits to post payments; call insurance carriers to obtain remits
  • Investigated electronic and manual posting issues and resolve issues; investigate missing checks
  • Created procedures for employees
  • Submited IT tickets and work with them to resolve ticket issues
  • Collaborated with other departments

Payment Specialist

Sanford Health
Fargo, ND
01.2011 - 12.2016
  • Posted payments

Licensed Child Care Provider

Cloud Nine Daycare
Lincoln, ND
04.2001 - 11.2010
  • Owned and operated an in-home child care program
  • Performed all bookkeeping, billing and tax preparation related to owning and operating a small business

Foster Parent

01.2000 - 06.2002
  • Provided a home to children needing placement

Certified Physician Coder

MedCenter One
Bismarck, ND
04.2000 - 04.2001
  • Coded physician services using ICD-9 and CPT codes

Account Representative

Great Plains Rehabilitation Services
Bismarck, ND
11.1999 - 04.2000
  • Billed medical equipment for Medicare Part B and Blue Cross Blue Shield
  • Submitted claims to third party payors and private pay customers

Insurance Manager/Assistant Office Manager

Mid-America Specialty Clinic
Kirksville, MO
04.1999 - 09.1999
  • Coded using ICD-9 and CPT codes
  • Filed and processed insurance claims
  • Maintained accounts receivable, patient statements and denied claims
  • Scheduled medical procedures and services
  • Obtained precertification and verification of benefits
  • Scheduled patient appointments, answered phones and called in prescriptions as needed
  • Managed the employee vacation schedule and ordered office supplies

Account Analyst

Great-West Life Insurance Company
Greenwood Village, CO
11.1997 - 10.1998
  • Researched and corrected participant 401k accounts due to a variety of errors by the participant, employer or cash unit
  • Released and held quarterly statements

Annuity Administrator

Great-West Life Insurance Company
Greenwood Village, CO
11.1995 - 11.1997
  • Processed life only and joint life only death annuities

Cash/Commission Processor

Great-West Life Insurance Company
Greenwood Village, CO
07.1994 - 11.1995
  • Deposited checks and wires
  • Dropped cash for fund clients
  • Prepared audit requests, commissions and checks
  • Ran multiple monthly, quarterly and yearly reports
  • Set up new insurance plans
  • Created a procedure manual for employees

EPO Administration Processor

Great-West Life Insurance Company
Greenwood Village, CO
03.1993 - 06.1994
  • Deciphered weekly reports containing demographic or coverage updates made by the participant and benefit payment offices
  • Ordered new prescription cards for participants as needed

Arrears Processor

Great-West Life Insurance Company
Greenwood Village, CO
07.1992 - 03.1993
  • Monitored payments of accounts
  • Issued cancellation and termination letters
  • Held and released claims according to status of account
  • Set up new groups
  • Checked percentage of claims bills before mailing
  • Ran monthly and quarterly reports for quality assurance
  • Trained other arrears processors

Senior Billing Clerk

Great-West Life Insurance Company
Greenwood Village, CO
07.1991 - 07.1992
  • Prepared and mailed aggregate billing statements
  • Prepared reports to the policy holder and group office
  • Processed bills
  • Set up computer for new groups to receive statements
  • Processed plan changes to existing accounts

Senior Audit Clerk

Great-West Life Insurance Company
Greenwood Village, CO
08.1990 - 06.1991
  • Payed commissions to brokers and agents
  • Lead audits for Great-West and subsidiary accounts
  • Collaborated with group offices
  • Sorted daily commission worksheets and ran tapes of vouchers

Accounting Clerk

Employers Mutual Companies
Aurora, CO
11.1988 - 08.1990
  • Processed direct-billed premium; handled agency-billed premium through the agency’s statement of account
  • Worked with the branch disbursement account
  • Direct billed
  • Printed and processed daily registers
  • Entered, printed, sorted, processed and distributed premium notices
  • Processed cancellations, reinstatements, nonrenewals and increase in premium notices
  • Processed and controlled new personal lines application; insured new polices
  • Processed and disbursed premium checks
  • Posted direct-billed payments and prepared deposits
  • Processed insufficient funds and charge offs
  • Answered calls from agents and insured
  • Reconciled agency statement of accounts

Overview

37
37
years of professional experience

Education

Physician coder certification

American Academy of Professional Coders

Life Office Management courses 1, 2 and 3

Great-West Life Assurance Company
Englewood, CO

Lotus 1-2-3, Advanced Lotus 1-2-3 and principles of accounting certificates

Aurora Community College
Aurora, CO

H.S. diploma - undefined

Aurora Central High School
Aurora, CO

Skills

Goal oriented

Staff management

Attention to detail

Analytical thinking

Self motivation

Executed data entry tasks at a rate of 7,000 keystrokes per hour

Demonstrated advanced proficiency in Microsoft Word and Excel applications

Achieved certification as a professional coder, demonstrating expertise in medical coding standards

Oversaw daily operations and care for children in licensed childcare facility

Timeline

Supervisor, Cash Management

Sanford Health
12.2020 - Current

Lead Payment Representative

Sanford Health
01.2017 - 12.2020

Payment Specialist

Sanford Health
01.2011 - 12.2016

Licensed Child Care Provider

Cloud Nine Daycare
04.2001 - 11.2010

Certified Physician Coder

MedCenter One
04.2000 - 04.2001

Foster Parent

01.2000 - 06.2002

Account Representative

Great Plains Rehabilitation Services
11.1999 - 04.2000

Insurance Manager/Assistant Office Manager

Mid-America Specialty Clinic
04.1999 - 09.1999

Account Analyst

Great-West Life Insurance Company
11.1997 - 10.1998

Annuity Administrator

Great-West Life Insurance Company
11.1995 - 11.1997

Cash/Commission Processor

Great-West Life Insurance Company
07.1994 - 11.1995

EPO Administration Processor

Great-West Life Insurance Company
03.1993 - 06.1994

Arrears Processor

Great-West Life Insurance Company
07.1992 - 03.1993

Senior Billing Clerk

Great-West Life Insurance Company
07.1991 - 07.1992

Senior Audit Clerk

Great-West Life Insurance Company
08.1990 - 06.1991

Accounting Clerk

Employers Mutual Companies
11.1988 - 08.1990

Physician coder certification

American Academy of Professional Coders

Life Office Management courses 1, 2 and 3

Great-West Life Assurance Company

Lotus 1-2-3, Advanced Lotus 1-2-3 and principles of accounting certificates

Aurora Community College

H.S. diploma - undefined

Aurora Central High School

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Kimberli Kroupa