Kimberli Trimble
Field Service Project Management
Holly,MI
Summary
Resourceful Project Manager with two years of expertise in organizing material procurement and resource management to achieve smooth flow and project operations. Attentive to detail with experience in coordinating schedules, communicating project timelines, and providing exceptional customer service. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Monitors projects by adhering to production schedule and budget, managing service technicians, and identifying problems and providing targeted solutions.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Service Project Manager
Kennedy Industries
Wixom, MI
12.2019 - Current
- Followed up with customers during and after projects to verify satisfaction.
- Managed over 50 customer calls and emails per day.
- Developed written quotations and obtained customer consent to proceed.
- Worked with customers to educate and inform on preventative maintenance contracts.
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Spoke with customers about service needs to develop effective and practical solutions.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Reported regularly to managers on project budget, progress and technical problems.
Rehabilitation Technician
Peak Physical Therapy
Brighton, MI
08.2018 - 12.2019
- Communicated back to therapists regarding patient performance and condition.
- Helped develop care plans for patients with complex needs and assisted patients with using rehabilitation equipment.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Informed therapists of any requests from patients, and visitors.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
Bank Teller
Huntington National Bank
Novi, MI
08.2016 - 08.2017
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Associate of Arts - Liberal Arts And Sciences
Oakland Community College
Bloomfield Hills, MI 08.2012 - 04.2016
Skills
After-sales support
Documentation and reporting
Customer Relationship Management Software (CRM)
Inter-department collaboration
Exceptional telephone etiquette
Adherence to high customer service standards
Effective workflow management
Customer Relations
Schedule Management
Purchasing and procurement
Microsoft Outlook, Word and Excel
Exceptional interpersonal communication
Timeline
Service Project Manager
Kennedy Industries
12.2019 - Current
Rehabilitation Technician
Peak Physical Therapy
08.2018 - 12.2019
Bank Teller
Huntington National Bank
08.2016 - 08.2017
Associate of Arts - Liberal Arts And Sciences
Oakland Community College
08.2012 - 04.2016