Kimberlin Archer
Blountville,TN
Summary
Dynamic sales professional with a proven track record in retail environments, dedicated to enhancing customer interactions and driving sales growth. Recognized for reliability and adaptability in responding to evolving customer needs and market conditions while fostering a collaborative team atmosphere that consistently achieves sales objectives. Expertise in delivering high-quality customer support across multiple channels, combined with strong problem-solving abilities for efficient inquiry resolution. Committed to maintaining positive customer relationships through exceptional communication skills and a focus on client satisfaction.
Overview
14
14
years of professional experience
Work History
Sales Associate
Marathon Petroleum Corp
05.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
CNA Unit
Ballad Healthcare
06.2011 - 07.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Handled high-pressure situations calmly, efficiently prioritizing tasks during peak hours or emergencies within the unit.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Achieved a high level of customer satisfaction by addressing patient concerns promptly and professionally, maintaining open lines of communication throughout their stay.
Education
No Degree - Cna
Etsu
Johnson City, TNPhlebotomy
Etsu
Johnson City, TNSkills
- Client support
- Collaborative teamwork
- Effective time management
- Effective troubleshooting skills
- High-quality client service
Timeline
Sales Associate
Marathon Petroleum Corp
05.2024 - 08.2025
CNA Unit
Ballad Healthcare
06.2011 - 07.2021
No Degree - Cna
Etsu
Phlebotomy
Etsu
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