Kimberlin Rios
Baltimore,Maryland
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
To secure a position, that encourages professional growth by bringing my many talents learned over years of working in the service industry and repurposing them in a new and exciting atmosphere. Through my work experience, I have gained many skills in customer service.
Overview
16
16
years of professional experience
Work History
Ice Cream Scooper
Bmorlick
Baltimore, MD
01.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers in a friendly manner and provided excellent customer service.
Call Center Representative
Education Affiliates Inc.
Baltimore, MD
01.2021 - 10.2022
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Cashier
Dino’s restaurant and carry out
Baltimore, MD
01.2017 - 11.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Server
Lebanese Taverna
Baltimore, MD
04.2011 - 12.2016
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server Shift Leader
Jimmy’s restaurant
Baltimore, MD
01.2010 - 09.2015
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Developed strategies for improving customer service standards within the restaurant.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
Education
Patterson High School MD
Baltimore, MDSkills
- Excellent Communication
- Dependable and Responsible
- Self-Motivated
- Multitasking
- Relationship Building
- Reliable and Trustworthy
- Decision-Making
- Bilingual
- Customer Service
- Effective Listening
- Learning Strategies
Timeline
Ice Cream Scooper
Bmorlick
01.2023 - Current
Call Center Representative
Education Affiliates Inc.
01.2021 - 10.2022
Cashier
Dino’s restaurant and carry out
01.2017 - 11.2019
Server
Lebanese Taverna
04.2011 - 12.2016
Server Shift Leader
Jimmy’s restaurant
01.2010 - 09.2015
Patterson High School MD