Nayeli Suazo
Newburgh,NY
Summary
Energetic professional with strong organizational skills and a focus on customer satisfaction. Experienced in training staff and managing inventory to optimize work flow and enhance employer/guest experiences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Ice Cream Scooper
Midnight Ferry
Newburgh, NY
03.2023 - Current
- Operated ice cream machines and maintained cleanliness standards throughout service area.
- Assisted customers with product selection, providing knowledge of flavors and ingredients.
- Managed inventory levels, ensuring timely restocking of supplies for peak hours.
- Trained new staff on best practices for scooping techniques and customer service protocols.
Server
Jet Set Tiki Bar
Newburgh, NY
05.2024 - 10.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables simultaneously, demonstrating strong organizational and multitasking skills.
- Trained new staff on menu offerings, service protocols, and point-of-sale systems to enhance team efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and address any guest concerns promptly.
Server
Dog Lane Cafe
Storrs, CT
09.2023 - 05.2024
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
- Upsold daily specials and promotions effectively, contributing to increased sales revenue for the bar.
- Resolved customer complaints professionally, enhancing overall dining experience and fostering positive relationships.
- Implemented efficient table-turning strategies during peak hours, optimizing service flow and reducing wait times.
Restaurant Hostess
Silk Factory Cafe
Newburgh, NY
02.2023 - 07.2023
- Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and wait staff to communicate special requests and dietary needs.
- Trained new hostesses on best practices for guest interactions and seating protocols.
Restaurant Hostess
Liberty Street Bistro
Newburgh, IN
07.2020 - 10.2022
- Implemented feedback mechanisms to enhance guest satisfaction and dining experience.
- Monitored dining room activity, adjusting floor plans to accommodate large parties efficiently.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Resolved guest complaints promptly, maintaining a positive environment for all patrons.
Food Expeditor
Liberty Street Bistro
Newburgh, NY
07.2020 - 10.2022
- Coordinated timely food delivery between kitchen and dining area to enhance service efficiency.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Monitored inventory levels of food supplies, facilitating efficient stock management.
- Trained new staff on expediting procedures and best practices for customer service.
Head Food Runner
Liberty Street Bistro
Newburgh, NY
07.2020 - 10.2022
- Coordinated food delivery to tables, ensuring timely service and guest satisfaction.
- Trained and mentored junior staff on best practices for food running and customer interaction.
- Streamlined communication between kitchen and front-of-house staff to enhance operational efficiency.
- Monitored dining area to maintain cleanliness and organization throughout service periods.
Catering Sous Chef
Liberty Street Bistro
Newburgh, NY
07.2020 - 10.2022
- Supervised kitchen operations to ensure consistency in food quality and presentation.
- Developed seasonal menus that aligned with customer preferences and local sourcing practices.
- Trained and mentored junior kitchen staff on culinary techniques and safety standards.
- Managed inventory levels to minimize waste and optimize food costs effectively.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06.2023
Associate of Arts - English
Orange County Community College
Middletown, NY05.2026
Skills
- Quick learner
- Energy and enthusiasm
- Hand-eye coordination
- Memory retention
- Reliability and punctuality
- Customer engagement
- Creativity and innovation
- Brand promotion
- Excellent communication
Accomplishments
I have achieved incredible organizational skills and efficient time management. Through the various tasks I have been assigned in past positions of employment, I have been congratulated for my incredible enthusiasm and team effort. Through my education, I have developed many skills like developing power point presentations, making spreadsheet, and become comfortable using computer hardware.
Certification
- Seal of Biliteracy ~ Spanish and English
- Associates of Arts in English
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Crafting and DIY Projects
- Fundraising Events
- Fashion and Style
- Enjoy hobbies that combine physical activity with outdoor exploration
- Reading
- Learning new cooking techniques and expanding my culinary skills
- Baking
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watching Movies and TV Shows
- Supporting STEM education initiatives and mentorship programs
- Yoga
Timeline
Server
Jet Set Tiki Bar
05.2024 - 10.2024
Server
Dog Lane Cafe
09.2023 - 05.2024
Ice Cream Scooper
Midnight Ferry
03.2023 - Current
Restaurant Hostess
Silk Factory Cafe
02.2023 - 07.2023
Restaurant Hostess
Liberty Street Bistro
07.2020 - 10.2022
Food Expeditor
Liberty Street Bistro
07.2020 - 10.2022
Head Food Runner
Liberty Street Bistro
07.2020 - 10.2022
Catering Sous Chef
Liberty Street Bistro
07.2020 - 10.2022
Associate of Arts - English
Orange County Community College
High School Diploma -
Newburgh Free Academy