Kimberly Aasness
Server
Mammoth Lakes,CA
Summary
Dependable Server with two years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Server/Host/Cashier
Bleu Handcrafted Foods Market & Kitchen
Mammoth Lakes, CA
08.2018 - 04.2021
- Greet incoming and departing guests warmly, escort them to assigned dining area and present menus.
- Manage the flow of guests into the dining and bar areas and provide accurate wait times.
- Assist dining room staff by setting and clearing tables, replenishing water, serving beverages and polish/roll silverware.
- Responsible for recommending daily specials to successfully up-sell food and beverage products.
- Take customer orders and ensure customer satisfaction throughout restaurant experience.
Banquet Server
Levy, Mammoth Mountain Resorts
Mammoth Lakes, CA
06.2019 - 09.2019
- Responsible for setting up, serving, maintaining and breaking down banquet events.
- Serve food and/or beverage in the order and to the exception of the supervisor to ensure consistency throughout the banquet.
- Promptly remove dishes as guests complete each course.
- Reset banquet room according to supervisor’s specifications to ensure the readiness of the room for the following function.
- Assist kitchen staff with dishes and polish glassware/silverware.
Owner Relations Coordinator/Administrative Assistant
The Village Lodge, Mammoth Mountain Resorts
Mammoth Lakes, CA
11.2017 - 06.2019
- Establish condo owner reservations via Visual One reservation system.
- Inspect condos for cleanliness and address routine maintenance prior to owner arrivals.
- Assist with communication between departments for items of concern and represent Owner Relations during Daily Line-up.
- Respond to TripAdvisor reviews.
- Responsible for acquiring and placing amenities/welcome cards for VIP guests.
- Generate and mail monthly condo owner statements via Visual One accounting subsystem.
Education
Associate of Arts - Business Management, Communications and Management
Eastern Gateway Community College
08.2018 - 01.2020
Skills
Dining area maintenance
Timeline
Banquet Server
Levy, Mammoth Mountain Resorts
06.2019 - 09.2019
Server/Host/Cashier
Bleu Handcrafted Foods Market & Kitchen
08.2018 - 04.2021
Associate of Arts - Business Management, Communications and Management
Eastern Gateway Community College
08.2018 - 01.2020
Owner Relations Coordinator/Administrative Assistant
The Village Lodge, Mammoth Mountain Resorts
11.2017 - 06.2019