Kim Abbey
Fort Myers,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Page Field Airport
Fort Myers, FL
10.2018 - Current
- Answered incoming customer inquiries regarding product and service information.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Answered inbound calls and emails to facilitate customer service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Acted as liaison between management, customers and other stakeholders when needed.
Server
Ruby Tuesday
Fort Myers, FL
Sep2015 - Oct2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Pharmacy Technician
CVS Pharmacy
Naples, FL
Oct2009 - Apr2010
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Maintained clean and organized pharmacy shelving and work areas.
Education
Associate of Science - Pharmacy (Pre-Pharmacy)
United Education Institute
San Diego, CA05.2005
Skills
- Account Management
- Call Documentation
- Customer service excellence
- Calm Under Pressure
- Team Collaboration
- Issue and Complaint Resolution
Timeline
Customer Service Specialist
Page Field Airport
10.2018 - Current
Server
Ruby Tuesday
Sep2015 - Oct2018
Pharmacy Technician
CVS Pharmacy
Oct2009 - Apr2010
Associate of Science - Pharmacy (Pre-Pharmacy)
United Education Institute
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