KIMBERLY ACOSTA

• Collaborated with team to maintain cleanliness and organization of dining area.
• Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
• Streamlined ordering process through effective communication with kitchen and bar staff.
• Managed daily operations, ensuring efficient workflow and timely service delivery.

• Managed scheduling and appointment confirmations for multiple healthcare providers, enhancing patient flow.
• Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
• Utilized electronic health records system to maintain up-to-date patient information and facilitate data retrieval.
• Collaborated with medical staff to streamline communication and improve patient service delivery times.

• Collected and communicated customer feedback to management to inform service enhancements.
• Addressed customer complaints with patience and professionalism, fostering a positive dining experience.
• Followed health and safety guidelines to ensure a safe dining environment for guests.
• Handled cash and credit transactions accurately, providing change.
• Provided feedback from customers to management for continuous service improvement.

• Carried out opening and closing procedures to the supervisor's standard.
• Handled cash register transactions and provided accurate change, enhancing customer satisfaction.
• Performed routine checks on food storage conditions to uphold freshness and quality standards.

• Met daily targets as team and individual.
• Notified customers of out-of-stock items and recommended alternatives.
• Stocked, cleaned and restocked workstations and display cases.
• Communicated clearly in any troubled situation's.

I also graduated from Heritage High School located in Brentwood, CA