Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Adams

West Palm Beach

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management and prioritization abilities.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Delivery Driver

DoorDash
01.2020 - Current
  • Contacted customers prior to delivery to coordinate delivery times.
  • Avoided delivery delays by carefully planning best routes with GPS.
  • Loaded and unloaded merchandise at stores and vendor locations.
  • Delivered rush food on tight schedules to meet customer targets.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Cashier

Restaurant Depot
12.2022 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.

Supervisor

Five Below
03.2019 - 12.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Observed packing operations to verify conformance to specifications.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Relief Manager

Public Storage
09.2019 - 06.2020
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

Cashier/Customer Service Representative

Publix Super Markets
10.2016 - 01.2020
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.

Education

High School Diploma -

Maynard Evans High School
Orlando, FL
05.2009

Skills

  • Problem-solving abilities
  • Customer relations
  • High-energy attitude
  • Adaptive team player
  • Customer service
  • Time management skills
  • Payment collection
  • Point-of-sale system
  • Teamwork and collaboration

Timeline

Cashier

Restaurant Depot
12.2022 - 01.2024

Delivery Driver

DoorDash
01.2020 - Current

Relief Manager

Public Storage
09.2019 - 06.2020

Supervisor

Five Below
03.2019 - 12.2022

Cashier/Customer Service Representative

Publix Super Markets
10.2016 - 01.2020

High School Diploma -

Maynard Evans High School

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