Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly A. Dingle

Spindale,N.C.

Summary

Results-driven professional with extensive experience in review processes and quality assurance, leveraging critical thinking and analytical skills to deliver thorough and precise evaluations. Proven ability to communicate effectively and collaborate seamlessly within diverse team environments, fostering a culture of excellence and continuous improvement. Committed to maintaining high standards of quality while driving efficiency and effectiveness in all aspects of work. Passionate about contributing to organizational success through meticulous attention to detail and a proactive approach to problem-solving.

Overview

23
23
years of professional experience

Work History

Technical Review Specialist

Thermo Fisher Scientific
01.2020 - 01.2025
  • Review orders for accuracy to improve the customer’s experience.
  • Acts as a liaison between customers, order entry and sales teams.
  • Created a new version of the template we use daily to communicate with customers.
  • Sales Force experience.
  • Large amounts of interaction with sales representatives.

International Customer Service Representative

Thermo Fisher Scientific
01.2006 - 01.2020
  • Customer service for multiple distributors throughout the world.
  • Order entry.
  • Extensive experience with Outlook and phone work.
  • Maintain accounts for various customers.
  • Serves as a liaison between the sales team and the support teams.
  • Track shipments via freight forwarders and courier carriers
  • Sales Force experience.

Business Sales Support

Sprint PCS
01.2002 - 01.2006
  • Activated and maintained accounts for customers.
  • Solved billing issues for large businesses who used Sprint as their carrier.
  • Created complex spreadsheets that broke down monthly invoices for customers.
  • Acted as a team lead for the support group.

Education

BA - Mass Communication

SUNY Plattsburgh

Skills

  • Multiple years of experience using Windows programs: Outlook, Excel and Word
  • Over 20 years of office administration experience
  • Management experience spanning three years
  • 5 years of experience with Federal agencies

Timeline

Technical Review Specialist

Thermo Fisher Scientific
01.2020 - 01.2025

International Customer Service Representative

Thermo Fisher Scientific
01.2006 - 01.2020

Business Sales Support

Sprint PCS
01.2002 - 01.2006

BA - Mass Communication

SUNY Plattsburgh
Kimberly A. Dingle