Kimberly Aery
Cherokee Nation
Chelsea,OK
1
Language
17
years of professional experience
Operations Leader experienced in team supervision, workflow improvement, and compliance. Delivered dependable customer service through clear communication and effective problem-solving. Built productive relationships and supported efficient service by managing staff and adapting to changing operational needs.
Work History
Resource and Referral
11 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continuous improvement.
- Managed time efficiently to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful at working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Manager WIC Specialist
9 Years- Supervised team performance, providing coaching, feedback, and corrective guidance to strengthen accountability.
- Directed daily operations, aligning staff assignments with program priorities and service expectations.
- Coordinated budgets, purchasing, and resource allocation to support efficient departmental operations.
- Monitored compliance with tribal policies, procedures, and regulatory requirements across assigned functions.
- Developed workflow improvements that increased consistency, reduced delays, and streamlined service delivery.
- Prepared reports, summaries, and documentation for leadership review and decision-making support.
- Collaborated with internal departments and community partners to resolve issues and coordinate services.
- Led staff training efforts to reinforce procedures, improve communication, and maintain operational standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Spearheaded transition to remote work during a global health crisis, ensuring business continuity and employee safety.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Fostered partnerships with industry leaders, enhancing company’s reputation and creating new business opportunities.
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed records, reports, and confidential case files in alignment with agency procedures.
- Prepared correspondence, summaries, and status updates for leadership review.
- Monitored compliance with program requirements and addressed documentation gaps promptly.
- Trained new staff on workflow standards, records management, and customer service expectations.
- Improved team collaboration by initiating regular strategy meetings.
Public Health Supervisor
6 Years 3 Months- Supervised daily health services operations, ensuring compliance with clinical protocols and tribal health policies.
- Coordinated staff schedules, patient flow, and service coverage to support consistent care delivery.
- Monitored program activities and resolved workflow issues to maintain efficient service execution.
- Reviewed records and reports for accuracy, completeness, and regulatory compliance.
- Trained team members on documentation standards, infection control, and patient confidentiality requirements.
- Collaborated with medical, nursing, and administrative staff to improve continuity of care.
- Implemented process improvements that strengthened service quality and reduced operational delays.
- Evaluated staff performance and provided coaching to support accountability and professional growth.
- Provided leadership in crisis situations, coordinating response efforts and minimizing negative impacts on patient care.
- Managed budgets, ensuring optimal allocation of resources for healthcare services provision.
- Evaluated emerging healthcare trends and technologies, integrating best practices into the facility's operations.
- Negotiated contracts with vendors, ensuring cost-effective procurement of essential medical supplies and equipment.
- Streamlined workflow processes for better patient management and reduced wait times.
- Spearheaded community outreach initiatives, raising awareness about available healthcare services within the local population.
- Conducted thorough reviews of facility operations to identify areas for improvement and implement changes accordingly.
- Coordinated interdisciplinary teams to tackle complex cases, improving outcomes for patients with multiple comorbidities or unique needs.
- Maintained strict adherence to safety regulations within the workplace while addressing any potential hazards promptly.
- Established a culture of continuous improvement through ongoing feedback collection from patients and staff members alike.
- Oversaw employee scheduling tasks, balancing workload demands while maintaining high-quality care standards for all patients entrusted to our facility's care.
- Improved patient care by implementing new health protocols and supervising nursing staff performance.
- Managed and recorded facility maintenance and upkeep budget.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Represented office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Admissions Assistant
7 Months- Coordinated admissions intake, verifying applications, transcripts, and supporting documents for accurate record completion.
- Managed applicant communications, responding to inquiries and guiding families through enrollment requirements.
- Scheduled interviews, campus visits, and admissions appointments, maintaining organized calendars for staff.
- Updated student records in admissions systems, ensuring confidentiality and data accuracy.
- Reviewed incomplete files, identifying missing items and following up to resolve documentation gaps.
- Trained new support staff on admissions procedures, filing standards, and applicant tracking workflows.
- Improved office efficiency by streamlining document routing and maintaining organized admissions files.
- Answered phones, called prospects and handled initial email contacts for applicants to enroll in the program.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
- Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
- Coordinated interview schedules and logistics for efficient candidate evaluation processes.
- Increased outreach effectiveness, organizing and participating in open houses, campus visits, and recruitment events.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Supported organization of open house events, enhancing outreach efforts.
- Enhanced decision-making process with thorough documentation and applicant tracking.
- Enhanced applicant satisfaction by providing comprehensive support during admissions process.
- Enhanced team productivity by coordinating schedules and managing correspondence.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - College Classes
- Professional Development:
High School Diploma
- Honor Roll
Skills
Positive demeanor
Problem resolution
Critical thinking
Issue resolution
Organization and time management
Dependability
Teamwork and collaboration
Effective communication
Calm under pressure
Active listening
Stress management
Computer skills
Organizational skills
Friendly
positive attitude
Conflict resolution
Problem-solving
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Resource and Referral
Cherokee Nation
11.2025 - CurrentRead More
Manager WIC Specialist
Cherokee Nation
11.2016 - 11.2025Read More
Public Health Supervisor
Cherokee Nation
08.2010 - 11.2016Read More
Admissions Assistant
Med Corp Plus
01.2010 - 08.2010Read More
Rogers State University
No Degree from College Classes
Read More
Claremore High School
High School Diploma
Read More