Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Cristina Cruz

Colorado Springs,CO

Summary

Dynamic professional with extensive experience as a Referral Resource Navigator at Peak Vista Community Health Center, specializing in community resource collaboration and effective problem-solving. Bilingual capabilities enhance communication and patient engagement, ensuring seamless navigation of referral processes. Proven adaptability in fast-paced environments, coupled with proficiency in Microsoft applications and scheduling, contributes to improved patient care outcomes.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Referral Resource Navigator

Peak Vista Community Health Center
Fountain, Colorado
09.2014 - Current
  • Facilitated access to medically appropriate services through referral processing within and outside of Peak Vista Community Health Centers.
  • Managed documentation and maintained accurate patient records in electronic systems.
  • Facilitated communication between patients, providers, and community resources effectively.
  • Trained new staff on patient navigation processes and organizational policies efficiently.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.

Receptionist Scheduler/Translator

Peak Vista Community Health Centers
Fountain, Colorado
03.2007 - 09.2014
  • Managed multi-line phone system, handling incoming calls efficiently.
  • Scheduled appointments using electronic health record systems effectively.
  • Processed patient registrations and verified insurance information accurately.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.

Customer Services/Inbound Call Center

Peak Vista Community Health Centers
Fountain, Colorado
08.2006 - 03.2007
  • Managed incoming calls and scheduled patient appointments, directing concerns to appropriate medical teams.
  • Resolved issues with knowledgeable service, significantly enhancing customer satisfaction.
  • Assisted customers by addressing requests and answering questions to improve overall experience.
  • Supported colleagues through guidance and collaboration to foster a positive work environment.

Receiving /Cashier Associate

Bed Bath & Beyond
Colorado Springs, Colorado
01.2004 - 07.2006
  • Processed incoming freight and received merchandise while stocking shelves efficiently.
  • Reviewed shipping documentation for accuracy and completeness, enhancing operational effectiveness.

  • Processed customer transactions efficiently at the retail checkout station.
  • Handled cash, credit, and gift card payments accurately during shifts.

Education

High School Diploma -

New Mexico State University
Las Cruces, NM
05-1994

Skills

  • Telephone communication
  • Appointment scheduling
  • Community collaboration
  • Teamwork and cooperation
  • Problem-solving skills
  • Multi-tasking ability
  • Adaptability and flexibility
  • Bilingual proficiency
  • Positive demeanor
  • Dependability and responsibility
  • Self-motivation
  • Computer literacy
  • Microsoft Office expertise
  • Staff training and development
  • Attention to detail

Certification

CPR Certification, 2024

References

References available upon request.

Timeline

Referral Resource Navigator

Peak Vista Community Health Center
09.2014 - Current

Receptionist Scheduler/Translator

Peak Vista Community Health Centers
03.2007 - 09.2014

Customer Services/Inbound Call Center

Peak Vista Community Health Centers
08.2006 - 03.2007

Receiving /Cashier Associate

Bed Bath & Beyond
01.2004 - 07.2006

High School Diploma -

New Mexico State University

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