Diane Longoria
Corpus Christi
Summary
Admissions Coordinator with over three years of specialized experience in medical admissions processes and operational management. Proven ability to prepare comprehensive admissions reports, monitor immunizations, and ensure strict adherence to HIPAA regulations, demonstrating a commitment to compliance and patient confidentiality. Expertise in leveraging technology for administrative efficiency, combined with a talent for analyzing data trends to refine admission strategies and enhance patient intake workflows. Recognized for fostering collaboration within teams while maintaining high standards of professionalism and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator /Patient Referral Coordinator
Wellmed Medical Group
Corpus Christi, TX
08.2024 - 04.2026
- Coordinated patient scheduling to optimize resource allocation and enhance service delivery.
- Implemented process improvements that streamlined patient intake procedures, increasing efficiency in service operations.
- Developed training materials for new staff, promoting best practices in patient care and coordination.
- Facilitated communication between healthcare teams to ensure comprehensive patient management and support services.
- Managed electronic health record systems, ensuring accuracy of patient information and compliance with regulations.
- Led cross-functional initiatives to improve patient satisfaction scores through enhanced service protocols.
- Mentored junior coordinators on workflow processes, fostering team development and operational excellence.
- Analyzed service metrics to identify areas for improvement, driving strategic enhancements across departments.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Insurance Verification Specialist
Covenant Surgical Partners
Corpus Christi
10.2023 - 08.2024
- Managed insurance verification process for ophthalmologist practice
- Ensured accurate verification of patient insurance coverage
- Collaborated with insurance companies to resolve any discrepancies
- Streamlined verification process, reducing errors and processing time.
- Identify and monitor key performance indicators (KPIs) related to insurance verification processes, analyzing trends and providing strategic recommendations to optimize revenue cycle performance for Covenant Surgical Partners.
- Identify and implement process improvements to enhance accuracy and efficiency in insurance verification for Covenant Surgical Partners, adapting strategies to meet the unique needs of the ophthalmologist market.
- Implement quality control measures to ensure the accuracy and completeness of insurance verification data, enhancing reliability and trust in Covenant Surgical Partners' revenue cycle processes.
- Develop and deliver training programs to educate staff on new insurance verification processes and updates to industry regulations, ensuring compliance and enhancing overall operational performance for Covenant Surgical Partners.
- Analyze market trends and industry benchmarks to identify opportunities for enhancing the insurance verification process and improving revenue cycle performance specifically for Covenant Surgical Partners' ophthalmologist market.
- Conduct thorough research and analysis of insurance verification trends within the ophthalmologist market, identifying emerging challenges and opportunities to enhance revenue cycle performance for Covenant Surgical Partners.
- Develop and implement strategies to proactively prevent insurance denials by staying updated on insurance companies' policies and procedures, ensuring accurate verification of patient coverage and benefits, and minimizing claim rejections for Covenant Surgical Partners.
Admissions Coordinator
Touchstone Communities
Corpus Christi, Texas
01.2022 - 07.2023
- Prepared admissions reports by collecting, analyzing and summarizing data and trends.
- Monitored immunizations for upcoming admissions.
- Coordinated with admissions team to schedule admission and recruitment programs.
- Updated admission criteria, policies and procedures.
- Gathered completed applications and supporting documentation to complete Medicaid Pending portfolios.
- Assisted with coding procedures and billing processes while ensuring compliance with HIPAA regulations.
- Performed various clerical and administrative functions, such as ordering, and maintaining inventory of supplies.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Completed all admission paperwork prior or upon admission date.
- Completed PASSR’s prior to an admission when patient is coming from home.
- Attending marketing meetings at hospitals.
- Scheduled tours with families.
- Met with families to ensure demographics are correct in Point Click Care.
- Used Point Click Care by entering any leads or referrals received.
- Develop and maintain relationships with local community organizations to increase referral sources and expand outreach efforts, ultimately driving higher admissions rates and revenue for Touchstone Communities.
- Identify and analyze referral patterns to strategically target and attract potential residents, utilizing market research and data analysis to optimize admissions strategies and increase occupancy rates.
- Implement tracking and analysis systems to measure the effectiveness of different outreach strategies and referral sources, providing data-driven insights to optimize admissions processes and increase overall efficiency and success rates for Touchstone Communities.
- Coordinate educational events and workshops for prospective residents and their families to showcase the quality of care and services offered at Touchstone Communities, ultimately increasing interest and trust in the facility.
Receptionist
Touchstone Communities
Corpus Christi, Texas
05.2020 - 01.2022
- Liaised with other departments to ensure tight deadlines are met.
- Maintained various office or program records using secure filing system.
- Sorted incoming mail and placed in department bins or distributed to personnel.
- Policed office front entrance, monitoring arrival and departure of staff and visitors.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Assisted in resolving customer complaints and disputes.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Typed memos and letters using standard computer or word processor.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Photocopied or mimeographed various materials, collating and distributing as required.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Answered questions about organization and provided callers with address, directions and other information.
- Handled frequent work process interruptions with flexibility and poise.
- Paged individuals when necessary and employees without voicemail.
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions.
- Coordinated pick-up and delivery of express mail services.
- Proactively anticipate and address potential security risks by monitoring and logging all visitors entering and exiting the premises, ensuring the safety and security of employees and the facility.
Education
Associate in Science (A.S.) - Business Administration
Del Mar College
Corpus Christi, Texas12-2024
High School Diploma - undefined
Robstown Early College High School
Robstown, Texas05-2020
Associate in Arts (A.A.) - undefined
Texas A&M University-Kingsville
Kingsville, TX08-2019
Associate in Arts (A.A.) - undefined
University of Texas at Austin
Austin, TX01-2018
Bachelors of Business Administration - Marketing
Capella University
Minneota, MN09-2026
Skills
- Telephone communication
- Client advocacy
- Team leadership
- Proficiency in office programs
- Detail orientation
- MS office expertise
- Time management
LANGUAGES
English
Spanish
Timeline
Patient Service Coordinator /Patient Referral Coordinator
Wellmed Medical Group
08.2024 - 04.2026
Insurance Verification Specialist
Covenant Surgical Partners
10.2023 - 08.2024
Admissions Coordinator
Touchstone Communities
01.2022 - 07.2023
Receptionist
Touchstone Communities
05.2020 - 01.2022
High School Diploma - undefined
Robstown Early College High School
Associate in Arts (A.A.) - undefined
Texas A&M University-Kingsville
Associate in Arts (A.A.) - undefined
University of Texas at Austin
Associate in Science (A.S.) - Business Administration
Del Mar College
Bachelors of Business Administration - Marketing
Capella University