Kimberly Aguayo
La Porte
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in customer interactive role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Sonic
11.2024 - Current
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Contributed to sales goals by upselling promotional items during the checkout process.
- Handled returns and exchanges efficiently, adhering to store policies while maintaining a focus on customer satisfaction.
- Maintained knowledge of current promotions and sales events to better serve customers during the checkout process.
Guest Relations Associate
HMC Hospitality Group
11.2023 - 11.2024
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Associate of Science - Natural Sciences
San Jacinto College
Pasadena, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- ServSafe Food Handlers
- ServSafe Alcohol Handlers
- Tabc
Employee of the month
While employed at HMC Hospitality Group, I was selected as the Employee of The Month for August 2024. This award is given to the employee who best exemplifies the customer service standards of HMC Hospitality Group.
Timeline
Customer Service Representative
Sonic
11.2024 - Current
Guest Relations Associate
HMC Hospitality Group
11.2023 - 11.2024
Associate of Science - Natural Sciences
San Jacinto College
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