Kimberly A Jacobo
Summary
Experienced and dedicated professional with a proven track record in sales, customer service, and self-employment. Passionate about delivering exceptional service and possessing a strong work ethic. Demonstrated ability to work independently and efficiently manage time. Successfully managed a house cleaning business since 2010, building lasting client relationships through effective communication and attention to detail.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Denny's
01.2022 - 01.2024
- As a Server at Denny's, I provided top-notch service in a high-paced environment, ensuring guests had a positive dining experience
- My responsibilities included taking orders, delivering food and beverages, managing payments, and maintaining a clean and welcoming atmosphere
- I excelled in multitasking, teamwork, and problem-solving, consistently receiving positive feedback from customers and supervisors alike
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate/Cashier
Allsups Convenience Store
01.2021 - 01.2022
- As a Sales Associate/Cashier at Allsups Convenience Store, I provided exceptional customer service and maintained efficient store operations
- Key responsibilities included processing transactions, handling customer inquiries, and ensuring the store was well-stocked and clean
- I consistently demonstrated strong communication skills, problem-solving abilities, and a keen attention to detail, contributing to a positive shopping experience for customers
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
Waiter
Rosa's Cafe
01.2018 - 01.2019
- During my tenure at Rosa's Cafe, I honed my interpersonal and customer service skills in a high-energy and fast-paced environment
- My responsibilities included greeting and seating customers, taking and delivering orders accurately and efficiently, and ensuring a positive dining experience for all guests
- I excelled in maintaining a clean and organized work area, handling customer inquiries and complaints with professionalism, and working collaboratively with kitchen staff and fellow waiters
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Sales Associate
Aaron's Furniture
01.2010 - 01.2011
- During my time at Aaron's Furniture, I thrived in a sales-driven environment, consistently meeting and exceeding sales targets
- My key responsibilities included understanding and assessing customer needs, providing tailored product recommendations, and ensuring a positive shopping experience
- I was dedicated to delivering exceptional customer service, managing and resolving customer inquiries effectively, and providing after-sales support to foster long-term relationships
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
House Cleaner
Self Employed Services
02.2010 - Current
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Developed rapport with long-term clients, fostering loyalty and generating referrals to new customers seeking quality housecleaning services.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Emptied trashcans and transported waste to collection areas.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Washed and put away kitchen dishes, utensils and glassware.
Laundry Attendant
Dal Paso Laundry Mat
01.2000 - 01.2009
- I was responsible for assisting customers with their laundry needs, maintaining the cleanliness and functionality of the facilities, and ensuring a positive customer experience
- This role enhanced my ability to handle diverse customer interactions and manage daily operations efficiently
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Examined dried clothes to identify stains, tears and issues.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Education
No Degree -
Hobbs High School
Hobbs, NM05-2000
Skills
- Server
- Sales Associate
- Cashier
- Waiter
- House Cleaning
- Ironing clothes
- Housekeeping
- Laundry proficiency
- Waste disposal
- Cleaning and sanitization
- Deep cleaning expertise
- Floor polishing
- Commercial and residential cleaning
- Linen care
- Clothes laundering
- Laundry functions
- Closet detailing
Certification
- New Mexico Food Handler Essentials Course, StateFoodSafety, 01/22/21, Gained comprehensive knowledge on food safety practices, proper handling, and hygiene standards.
- Prepare Yourself for a Career in Sales, LinkedIn Learning, 11/08/24, Covered essential sales techniques and strategies, equipping knowledge to understand customer needs and effectively communicate value propositions.
- Job Skills: Learning the Basics, LinkedIn Learning, 11/07/24, Provided foundational knowledge and skills essential for workplace success, covering key topics such as communication, teamwork, and problem-solving.
- Business Etiquette: Phone, Email, Text, LinkedIn Learning, 11/06/24, Provided in-depth training on professional communication practices, ensuring effective and respectful interactions across various platforms.
- Customer Service Foundations, LinkedIn Learning, 10/10/24, Mastered essential skills in customer support and service, equipping knowledge to handle customer inquiries effectively.
Personal Information
Date of Birth: 12/15/83
Timeline
Server
Denny's
01.2022 - 01.2024
Sales Associate/Cashier
Allsups Convenience Store
01.2021 - 01.2022
Waiter
Rosa's Cafe
01.2018 - 01.2019
House Cleaner
Self Employed Services
02.2010 - Current
Sales Associate
Aaron's Furniture
01.2010 - 01.2011
Laundry Attendant
Dal Paso Laundry Mat
01.2000 - 01.2009
No Degree -
Hobbs High School
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