SHENIEL YORRO
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server/Host
Denny's
05.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
CASE MANAGER
Law Offices of Ernesto Gonzalez
05.2022 - 10.2022
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Monitored program performance and outcomes for successful delivery of services.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Established and maintained relationships with key stakeholders.
Education
Bachelor of Arts - Criminal Justice
UNIVERSITY OF CENTRAL FLORIDA
Orlando, FL05.2021
Skills
- Microsoft Office
- Customer Service
- Warm and Friendly
- Criminal Profiling
- Documentation
- Research
- Case Planning and Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CASE MANAGER
Law Offices of Ernesto Gonzalez
05.2022 - 10.2022
Server/Host
Denny's
05.2021 - Current
Bachelor of Arts - Criminal Justice
UNIVERSITY OF CENTRAL FLORIDA
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