Kimberly Allen
Jonesboro,GA
Summary
Baggage Agent at Delta Airlines with a strong work ethic and goal-oriented mindset. Achieved significant improvements in baggage handling efficiency, enhancing customer satisfaction through effective complaint handling and streamlined processes. Skilled in data entry and adept at managing employee schedules while fostering a supportive team environment.
Overview
21
21
years of professional experience
Work History
Csa Agent
Delta Airlines
10.2004 - Current
- Implemented process improvements that reduced lead time for baggage delivery to passengers upon arrival at their destination.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
- Improved baggage handling efficiency by implementing streamlined processes and procedures.
- Enhanced customer satisfaction with swift resolution of baggage-related issues and concerns.
- Managing every day schedules for employees
- Evaluating employees up to date training and
- procedures
- Making sure rtsm equipment is passed out and used properly
- Communicating with tower for baggage departures
- Listening to employees and their needs
- Helping on piers for haul outs
Education
No Degree - Tourism And Travel Management
Bluefield WEST VIRGINIA
Summersville, WV03-1983
Skills
- Goal oriented
- Strong work ethic
- Patience and tolerance
- Complaint handling
- Data entry
- Call center operations
Worked in military lounge during Christmas for over 10 years for are troops
Making sure the troops were well feed everyday and being a good listener.
Timeline
Csa Agent
Delta Airlines
10.2004 - Current
No Degree - Tourism And Travel Management
Bluefield WEST VIRGINIA
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