Brianna Dunn
Philadelphia,PA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Csa Agent
FedEx
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Connected with customers by listening to concerns and answering questions.
Restaurant Hostess
Sugar Factory
04.2022 - 08.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Carside Specialist
Applebee's Grill + Bar
07.2021 - 02.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor’s in Criminal Justice - Criminal Justice
West Chester University of Pennsylvania
West Chester, PA06.2026
High School Diploma -
Hardy Williams Mastery Charter School
Philadelphia, PA06.2021
Skills
- Goal-Oriented
- Patience and Tolerance
- Strong Work Ethic
- Up-selling and Cross-selling
- Customer Service
- Computer Skills
- Microsoft Office
- Effective Multitasking
- Phone Etiquette
- Flexible and Adaptable
- Calm Under Pressure
- Decision-Making
Poetry Writing and creative Writing
Since I was younger I've always loved reading and finally decided to write short stories during my free time. I now right poetry hence taking a poetry class in my second semester.
Languages
Patois
Full Professional
Timeline
Csa Agent
FedEx
01.2024 - Current
Restaurant Hostess
Sugar Factory
04.2022 - 08.2022
Carside Specialist
Applebee's Grill + Bar
07.2021 - 02.2022
Bachelor’s in Criminal Justice - Criminal Justice
West Chester University of Pennsylvania
High School Diploma -
Hardy Williams Mastery Charter School
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