Kimberly Alvarado
Dallas
Summary
Detail-oriented Funding Analyst with 5+ years of financial services experience in financial documentation, data entry, and quality assurance. Proven ability to manage high-volume workloads, verify complex financial documents, and maintain strict compliance standard while delivering exceptional service to internal and external clients. Strong communicator fluent in English and Spanish, focused on efficiency, accuracy, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Funding Analyst
Capital One
Plano, TX
07.2020 - 02.2026
- Review and verify 100+ loan files per month, ensuring completeness, accuracy, and compliance with company funding standard.
- Conduct outbound verification calls with clients and partners to validate documentation and resolve discrepancies.
- Identify documentation errors and missing information , collaborating with underwriting and processing teams to prevent funding delays.
- Maintain 99%+ accuracy rate while managing high-volume workloads and tight funding timelines.
- Contribute to workflow improvements that increase efficiency and reduce processing errors.
Answering Service Agent
Medical City Dallas
Dallas, TX
06.2019 - 09.2020
- Managed high-volume inbound calls for medical professionals, patient, and staff in a fast-paced healthcare environment.
- Delivered compassionate and professional communication during urgent or sensitive situation.
- Accurately documented messages and routed information to appropriate medical staff.
- Maintained strict confidentiality and compliance with healthcare privacy standard.
Wine Sales Associate
Total Wine & More
Dallas, TX
04.2018 - 06.2019
- Provided personalized product recommendations and expert guidance to customer, increasing sales and customer satisfaction.
- Assisted with merchandising strategies to improve product visibility and store presentation.
- Maintained accurate inventory levels and supported loss-prevention initiative.
- Trained new team members on customer engagement and product knowledge.
Front Desk Agent
Hampton Inn & Suites By Hilton
Dallas, TX
05.2017 - 06.2018
- Managed daily front desk operations including reservations,check-ins/check-outs, and guest inquiries.
- Handled multi-lined phone systems and online bookings with high accuracy.
- Resolved guest concerns quickly to maintain high satisfaction ratings.
- Optimized room assignments using property management software to maximize occupancy.
Education
High School Diploma -
Hillcrest High School
Dallas, TXSkills
- Loan Documentation & Funding Operations
- Problem Solving & Critical Thinking
- Financial Data Verification & Quality Control
- High-Volume Case Management
- Bilingual Professional Communication (English/Spanish)
Timeline
Funding Analyst
Capital One
07.2020 - 02.2026
Answering Service Agent
Medical City Dallas
06.2019 - 09.2020
Wine Sales Associate
Total Wine & More
04.2018 - 06.2019
Front Desk Agent
Hampton Inn & Suites By Hilton
05.2017 - 06.2018
High School Diploma -
Hillcrest High School