Kimberly Alvarez
Conroe,TX
Summary
Highly skilled and versatile professional with a strong background in legal support, case management, and customer service. With 6 years of experience, I bring expertise in managing complex case workflows, providing comprehensive paralegal support, and delivering exceptional service in high-volume call center environments. Adept at conducting legal research, drafting documents, managing client communications, and coordinating case activities. Known for strong organizational skills, attention to detail, and the ability to effectively navigate both legal processes and client needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paralegal
Hernandez Law Firm
10.2020 - Current
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations for over 100 cases.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
- Facilitated smoother trial preparations, organizing exhibits and coordinating witnesses.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Negotiated Personal Injury Cases, settled cases, composed settlement breakdown, reduced medical bills and liens as well as paying out clients.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Case Manager
Scott Law Firm
11.2019 - 09.2020
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Drafted accurate and persuasive legal correspondence, contributing to successful negotiations and settlements.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Call Center Representative
Questco Companies Human Resources
08.2019 - 10.2019
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Implemented and developed customer service training processes.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled over 200 escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Medical Assistant
HCA Houston Healthcare Conroe
05.2019 - 08.2019
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Reviewed patient records for accuracy and completeness.
- Assisted in training and onboarding new phlebotomists.
- Handled insurance verification tasks using plexis to validate patient insurance information.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Associate of Science -
Allen Community College
Iola, KS05-2017
High School Diploma -
Oak Ridge High School
Conroe, TX06.2016
Skills
- Legal research
- Case management
- Office administration
- Notary public
- Administrative support
- Legal writing
- Calendar management
- Negotiation
- Account administration
Accomplishments
- Promoted to Senior Paralegal after 2 years of employment.
- Managed more than 100 client cases per week.
- Surpassed monthly call handling targets, averaging 200 calls per day while maintaining a 97% first-call resolution rate.
- Effectively managed a caseload of 124 clients, ensuring timely completion of all case-related tasks and improving case resolution timelines.
- Accurately entered over 10,000 pieces of data into a database in two months.
Certification
- CPR/AED Certification
- Certified Phlebotomist Technologist (CPT) - American Society for Clinical Pathology (ASCP).
- Zendesk Support Administrator Certification - Zendesk.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Paralegal
Hernandez Law Firm
10.2020 - Current
Case Manager
Scott Law Firm
11.2019 - 09.2020
Call Center Representative
Questco Companies Human Resources
08.2019 - 10.2019
Medical Assistant
HCA Houston Healthcare Conroe
05.2019 - 08.2019
Associate of Science -
Allen Community College
High School Diploma -
Oak Ridge High School
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