KIMBERLY ALVAREZ
Montgomery
Summary
Versatile professional with 10+ years of experience in healthcare, customer service and operations. Proven ability to lead teams, manage high-volume workloads, solve problems quickly and build positive client relationships. Seeking a remote leadership with growth opportunities.
Overview
11
11
years of professional experience
Work History
CLINICAL ADMINISTRATIVE COORDINATOR
UnitedHealth Group
01.2022 - Current
- Coordinated appointment scheduling for members to ensure efficient service delivery.
- Executed precise data entry in database systems to maintain accurate records.
- Performed administrative tasks to ensure smooth daily office operations.
- Provided floor support, assisting staff with work task queries to enhance workflow.
MEDICAL ASSISTANT (UROLOGY)
Premier Medical Group
10.2021 - 01.2022
- Measured and recorded patient vitals to support accurate diagnosis and treatment.
- Assisted with completion of patient medication summaries and history forms while ensuring HIPAA compliance in communication.
- Escorted patients to exam rooms to ensure timely and organized patient flow.
LEAD MEDICAL ASSISTANT
Washington Pediatrics
01.2017 - 05.2021
- Perform strep tests and flu test swabs, record results in the chart, and charge for the procedures
- Documented chief complaints by engaging with parents and patients for accurate medical records
- Demonstrate excellence in both internal and external customer service
- Prepared patient rooms by organizing supplies and ensuring cleanliness for efficient appointment flow
- Cleaned and restocked rooms and equipment to maintain readiness for patient care
YOUTH ADVOCATE
CACHE Community Action
02.2016 - 07.2017
- Advocated for youth needs through individualized support and guidance.
- Facilitated communication between youth and protective services, psychologists, and child care clinics, enhancing access to essential resources.
- Arranged seminars and counseling sessions for youth groups and families to address physical care and poverty-related issues.
- Facilitated workshops promoting life skills and personal development for participants.
- Collaborated with community organizations to enhance youth program offerings.
DAY HABILITATION ASSISTANT
Sullivan ARC
03.2015 - 08.2015
- Developed and implemented innovative programs for individuals with developmental disabilities, fostering creativity, flexibility, and individuality in Day Hab settings and community.
- Collaborated with team members to execute Day Hab plans, enhancing individuals' daily experiences and promoting personal growth.
- Managed household errands and other essential duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Skills
- Data Management
- EMR Systems
- Patient scheduling
- Data analysis
- CRM Systems
- HIPAA/ confidentiality
- Team Leadership
- Customer Retention
- Problem resolution
- Time Management
- Multitasking
- Remote communication
Timeline
CLINICAL ADMINISTRATIVE COORDINATOR
UnitedHealth Group
01.2022 - Current
MEDICAL ASSISTANT (UROLOGY)
Premier Medical Group
10.2021 - 01.2022
LEAD MEDICAL ASSISTANT
Washington Pediatrics
01.2017 - 05.2021
YOUTH ADVOCATE
CACHE Community Action
02.2016 - 07.2017
DAY HABILITATION ASSISTANT
Sullivan ARC
03.2015 - 08.2015