Kimberly Anderson

Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

• Prepared weekly employee work schedules to meet operational needs.
• Entered and updated sensitive customer information during check-ins and room changes.
• Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
• Resolved guest complaints by addressing issues with rooms promptly.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.