Kimberly Anjorin
Houston,TX
Summary
Dynamic and detail-oriented professional with experience at McDonald's, excelling in customer service and teamwork. Proven ability to multitask and maintain high standards of cleanliness and safety. Recognized for enhancing customer satisfaction through effective communication and efficient order handling, while ensuring a positive work environment.
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
01.2025 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Fostered positive team environment by assisting coworkers during rush periods.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Streamlined drive-thru operations, significantly reducing wait times for customers.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Improved team morale, leading to increased productivity and reduced turnover.
- Increased customer satisfaction with prompt and accurate order taking.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Boosted repeat customer rates by providing friendly and engaging service.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Contributed to inventory management, minimizing food waste and controlling costs.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Supported training of new crew members, leading to more efficient onboarding process.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Replenished serving stations with fresh food and cleaned up spills.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Observed customer purchases in line and differentiated between standard portions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Cashier
McDonald's
01.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cutter
Sanderson Farms Processing Plant
01.2019 - 09.2019
- Kept work areas organized, clean and free of safety hazards.
- Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
- Kept equipment clean and maintained in order to meet requirements.
- Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
- Maintained a safe working environment by following safety protocols and keeping the workspace clean and organized.
- Stood for long hours, frequently reached, or bent and lifted up to [20] pounds regularly to carry out daily tasks.
Education
No Degree - Dental Assisting
02-2006
No Degree - IT
11-2024
Skills
- Food safety practices
- Multitasking and organization
- Time management
- Cleaning
- Customer engagement
- Clear communication
- Verbal and written communication
- Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
I
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Crew Member - McDonald's
01.2025 - Current
Cashier - McDonald's
01.2025 - Current
Cutter - Sanderson Farms Processing Plant
01.2019 - 09.2019
ATI - No Degree, Dental Assisting
My Computer Career - No Degree, IT