Summary
Overview
Work History
Education
Skills
Timeline

Kimberly Arcellano

Customer Service Professional
Aurora,CO

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Providing full abilities to assist customers by phone, email, and live chat. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Customer service

24-7 Intouch
Aurora, CO
10.2018 - 08.2024
  • Performed sales and customer service in a call center environment
  • Answered inbound calls, emails and chats
  • Maintained excellent working relationships with existing and new customers and other agents
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Deli Clerk

Safeway
04.2017 - 07.2018
  • Assisting customers with product requests
  • Weighing and scanning products for customer to take to register
  • Preparing ready to eat meals
  • Assisting in other store departments when needed
  • Cleaning and stocking

Cashier, Stocker

Corner Store
12.2016 - 04.2017
  • Cashiering
  • Managing safe when on work schedule
  • Helping stock product and putting away product deliveries
  • Balancing cash drawer after shift

Customer Service Representative

AppleOne
Lakewood, CO
07.2015 - 10.2016
  • Company Overview: Temporary Call Center for Customer Service
  • Answering inbound calls consisting of expert problem solving, order taking and entry, as well as answering customer questions
  • Accurate data entry
  • Taking inbound calls from consumers that need to apply for Health coverage/Medicaid
  • Defining what Health plans the consumer qualifies for
  • Assisting the consumer in completing the application
  • Research and detect any potential problems with the consumer
  • Temporary Call Center for Customer Service

Deli Clerk

King Soopers
Aurora, Colorado
01.2015 - 06.2015
  • Customer service
  • Helping customers with their requests
  • Slicing meats and cheeses
  • Filling other deli requests
  • Checking the customer out at the registers
  • Making sure that the customer is taken care of and making sure that they want to return

Customer Service

ORALABS, INC.
Parker, Colorado
03.2012 - 05.2014
  • Answer calls and assisted customers with questions and issues
  • Data entry, order entry and credits into the MAS system
  • Completing daily reports to make sure that orders were processed correctly
  • Research into customer issues/complaints
  • Completing RA’s and MRB’s
  • QC issues-approving or rejecting product to meet customer expectation
  • Creating and maintain customer accounts

Vault administrator/Customer Service

PLASTIC JUNGLE
Littleton, Colorado
10.2011 - 03.2012
  • Receiving and Fulfillment
  • Received cards and entered them into the OfBiz system so they could be tracked and accounted for
  • Fulfilled orders to make sure that the customer received the correct cards for their order
  • Picked cards for the fulfillment operators to complete fulfillment
  • Accurate data entry
  • Helping with research issues on potentially negative customer service issues
  • Directing employees to accomplish daily tasks
  • Establish a continually growing customer base by making sure that Receiving and Fulfillment processes are adhered to properly

Education

Diploma - General Studies, Math, Accounting

Smoky Hill High School, Aurora, CO

Skills

  • Online chat and email
  • Call center experience
  • Shipment Tracking
  • Returns processing
  • Great Customer Service
  • Problem-Solving
  • Attention to Detail
  • Reliability

Timeline

Customer service - 24-7 Intouch
10.2018 - 08.2024
Deli Clerk - Safeway
04.2017 - 07.2018
Cashier, Stocker - Corner Store
12.2016 - 04.2017
Customer Service Representative - AppleOne
07.2015 - 10.2016
Deli Clerk - King Soopers
01.2015 - 06.2015
Customer Service - ORALABS, INC.
03.2012 - 05.2014
Vault administrator/Customer Service - PLASTIC JUNGLE
10.2011 - 03.2012
Smoky Hill High School - Diploma, General Studies, Math, Accounting

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Kimberly ArcellanoCustomer Service Professional