Kimberly Asbach

Credit and collections

Call on customers for payment on their account.

Hold orders for production if account is delinquent

Process payments to apply to account.

Send accounts to collections when needed.

Work with sales for issues with customers orders

Make sure customers stay close to their credit limits given, review accounts to increase credit limit if needed.

• Analyzed and upheld credit terms for new customer accounts, ensuring complete and accurate documentation.
• Monitored open accounts receivable for term compliance, promptly addressing skips, short pays, credit memos, and unapplied cash.
• Managed a portfolio of over 800 account profiles, maintaining effective communication with sellers and customers to expedite collections and resolve past-due accounts.
• Conducted annual credit reviews and write-ups, recommending credit limits per Corporate Credit Policy.
• Assisted the Credit Manager in assigning uncollectable accounts to a centralized third-party collections group.
• Participated in special projects and tasks as requested by the manager.

• Handled 70-80 billing-related calls daily in a high-volume call center.
• Resolved billing discrepancies and created account credits as needed.
• Developed tailored packages to meet customer needs and scheduled technician appointments.

• Collected payments from insurance companies and patients, processing EOBs, payments, and adjustments.
• Sent out insurance claims and worked on aging and credit reports.
• Processed refunds, handled claim denial tracking reports, and provided excellent customer service.

• Managed accounts receivable and payable, preparing and paying monthly and quarterly taxes.
• Reconciled two bank accounts and performed month-end closing reconciliations.
• Handled payroll for 9 employees, including payroll taxes, and managed parts orders and inventory.
• Created invoices, answered phone calls, and pursued delinquent accounts using Peachtree Accounting software.