Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monique Allen

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Account Services Specialist

Datto Inc.
03.2023 - 10.2023
  • Educated clients on relevant policies and options and answered questions to remedy issues.
  • Researched options and recommended services to address clients' needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Canceled and set up payments.
  • Updated client accounts with contact and payment information.

Billing Analyst

BTX Global Logistics
08.2022 - 01.2023
  • Partnered with billing analyst department to investigate and remedy any gross margin trend issues.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Verified charges into Excel.
  • Communicated with large transportation vendors via email for pricing.

Mailroom Associate

MBI
09.2021 - 03.2022
  • Maintained inventory for gold and silver commemorative coins.
  • Utilized stamping machines and stencils to stamp, tag and label printed materials.
  • Placed incoming or outgoing letters and packages into sacks or bins, adding identifying tags.
  • Batched invoices and filed extra materials to maintain inventory.

Data Entry Clerk

Nan McKay & Associates
12.2020 - 09.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.


Operation Associate

Akademos
12.2019 - 09.2020
  • Maintained and prioritized to-do-list and followed up to complete tasks on-time.
  • Followed shipping and receiving procedures for goods and materials.
  • Managed outgoing calls to place orders ,while recording accurate messages for distribution to office staff.
  • Maintained inventory of books, magazines and literary merchandise for customer needs.
  • Researched and ordered new titles to maintain updated client selection.
  • Fulfilled invoices and request.


Media Production Creative Team

Eastern CT State University
02.2018 - 12.2019
  • Supported live events with video streaming.
  • Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Applied effective time management techniques to meet tight deadlines.
  • Painted surfaces using brushes and paint rollers.
  • Helped artwork meet standards of quality and accuracy.
  • Managed creative process from concept to completion for various performances.

Education

Bachelor of Arts - New Media Studies

Eastern Connecticut State University
Willimantic, CT
05.2020

Skills

  • Performance Tracking
  • Customer Service
  • Order Processing
  • MS Office
  • Data Entry
  • Independent

Timeline

Account Services Specialist

Datto Inc.
03.2023 - 10.2023

Billing Analyst

BTX Global Logistics
08.2022 - 01.2023

Mailroom Associate

MBI
09.2021 - 03.2022

Data Entry Clerk

Nan McKay & Associates
12.2020 - 09.2021

Operation Associate

Akademos
12.2019 - 09.2020

Media Production Creative Team

Eastern CT State University
02.2018 - 12.2019

Bachelor of Arts - New Media Studies

Eastern Connecticut State University

Similar Profiles

CREATE PROFILE
Monique Allen