Kimberly Backman
WAUCONDA
Summary
Dynamic Warranty Administrator with proven expertise at Wickstrom Chrysler Dodge Jeep and Ram, adept at claims processing and warranty management. Enhanced customer satisfaction through effective communication and trend analysis, while training new staff to foster teamwork. Skilled in maintaining accurate records, ensuring compliance, and reducing claim denials through strategic improvements.
Overview
31
31
years of professional experience
Work History
Warranty Administrator
Wickstrom Chrysler Dodge Jeep and Ram
01.2015 - Current
- Processed warranty claims efficiently, ensuring compliance with company policies and manufacturer guidelines.
- Coordinated communication between service departments and customers to resolve warranty issues promptly.
- Analyzed warranty trends to identify improvement areas, enhancing customer satisfaction and reducing claim denials.
- Trained new staff on warranty procedures, fostering a collaborative team environment and knowledge sharing.
- Maintained accurate records of all warranty transactions using dealership management software, improving data integrity.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Warranty Administrator/Service Advisor/Dispatcher
Zeigler Chrysler Dodge Jeep and Ram
03.1994 - 11.2014
Education
Round Lake High School
Round Lake, ILSkills
- Claims processing
- Warranty management
- Warranty analysis
- Records maintenance
Timeline
Warranty Administrator
Wickstrom Chrysler Dodge Jeep and Ram
01.2015 - Current
Warranty Administrator/Service Advisor/Dispatcher
Zeigler Chrysler Dodge Jeep and Ram
03.1994 - 11.2014
Round Lake High School
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