Kimberly Baker
Carthage,IN
Summary
To obtain a position that will utilize m experience working with and communicating with team members and clients, while giving me the opportunity for advancement.
Overview
16
16
years of professional experience
Work History
Shift Leader
Love's Travel Stops & Country Stores
Knightstown, IN
07.2023 - Current
- Devised and implemented processes and procedures to streamline operations.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enforced company policies and regulations with employees.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Crew Trainer
Love's Travel Stops & Country Stores
Knightstown, In
11.2022 - 07.2023
- Provided coaching and mentoring to employees.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Coordinated with other departments to ensure seamless integration of new hires into their respective roles upon completion of training modules.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
- Identified skill gaps within the team and designed targeted training sessions to address them.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Established and maintained quality control standards.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
Team Member
Love's Travel Stops & Country Stores
Knightstown, IN
11.2021 - 11.2022
- Clean bathrooms and showers.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Operated point-of-sale systems confidently, ensuring smooth transactions for each customer visit.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained strong communication skills when interacting with both customers and team members, contributing to a positive work atmosphere.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Promoted upselling opportunities by suggesting additional items or services to customers during interactions.
Cashier and Customer Service Representative
Dairy Queen
Indianapolis
07.2008 - 07.2010
- Provided quick, courteous service to guests upon entering and throughout their dining experience
- Oversaw customer ordering process
- Supported staff in being flexible while providing team coverage needs.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Hostess and Busser
Outback Steakhouse
Indianapolis
07.2008 - 09.2008
- Greeted and sat guests to begin their dining experience
- Cleared, cleaned and set tables in the dining area.
- Promoted business loyalty by fostering positive customer relationships.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Partnered with servers to quickly address any potential issues related to food allergies or dietary restrictions, ensuring a positive dining experience for all guests.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Backed up servers by checking on tables and retrieving items for guests.
Education
Diploma -
Warren Center Highschool
Indianapolis, IN05.2008
Skills
- POS Terminal Operation
- Anticipating Problems
- Team Leadership
- Money Handling
- Staff Motivation
- Problem-Solving
- Creativity and Innovation
- Food Preparation
- Conflict Resolution
- Training and Onboarding
- Workflow Planning
- Safe Food Handling
- Calm and Pleasant Demeanor
- Reliable and Responsible
- Customer Service
Timeline
Shift Leader
Love's Travel Stops & Country Stores
07.2023 - Current
Crew Trainer
Love's Travel Stops & Country Stores
11.2022 - 07.2023
Team Member
Love's Travel Stops & Country Stores
11.2021 - 11.2022
Cashier and Customer Service Representative
Dairy Queen
07.2008 - 07.2010
Hostess and Busser
Outback Steakhouse
07.2008 - 09.2008
Diploma -
Warren Center Highschool