Kimberly Ball
Brunswick,GA
Summary
Dynamic General Manager with a proven track record at Circle K, excelling in operations management and team leadership. Enhanced profitability through strategic cost control and innovative training programs, driving customer satisfaction and employee engagement. Skilled in financial management and problem resolution, fostering a collaborative environment that promotes growth and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Circle K
Jekyll Island, GA
02.2022 - Current
- Oversaw daily operations to ensure compliance with company standards and policies.
- Developed and implemented training programs for staff to enhance customer service skills.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Directed cost control measures, enhancing profitability through efficient resource allocation.
- Streamlined operational processes, resulting in improved service delivery times and customer satisfaction.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Collaborated with corporate leadership on strategic planning initiatives to drive business growth.
- Managed vendor relationships to secure favorable terms and maintain supply chain efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Brought this location to over 1 million in sales the first year I took control of the location
Assistant Manager
Circle K
Jekyll Island, GA
02.2020 - 02.2022
- Managed daily operations to ensure efficient workflow and adherence to company standards.
- Developed training materials for new staff, enhancing onboarding process effectiveness.
- Streamlined communication between departments, improving project coordination and execution.
- Analyzed performance metrics to identify areas for operational improvement and cost reduction.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. I stay within budget on cash loss of less than $5.00 a quarter.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Circle K
Brunswick, Ga
01.2019 - 02.2020
- Coordinated team schedules, optimizing resource allocation for peak productivity periods.
- Mentored junior staff on best practices, fostering a collaborative team environment.
- Assisted in developing strategic initiatives aimed at achieving company growth objectives.
- Implemented process changes that improved service delivery times and customer satisfaction rates. I keep service times under 2 minutes.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Crew Member
Glynn County School System
Brunswixk,ga
01.2018 - 01.2019
- Delivered exceptional customer service in fast-paced environment.
- Operated kitchen equipment and maintained cleanliness standards.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Trained new crew members on operational procedures and safety protocols.
- Learned how to stay within budget and maintain a clean area for over 1,000 children on a daily basis.
General Manager
Twin Oaks
Brunswick,ga
01.2012 - 01.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business. I increased sales at this location by 45% in the first year i was at this location.
Education
High School Diploma -
Glynn Acadmey
Brunswick,ga05-1999
Skills
- Leadership and team building
- Problem resolution
- Financial management
- Multi-unit management
- Action plans
- Operations improvements
- Team building practices
- Interpersonal communication
- Decision-making
- Team development
- Sales management
- Attention to detail
- Goal setting and performance metrics
- Operations management
- P&L management
Certification
- Certified ServSafe
- Registered Servsafe Proctor
Timeline
General Manager
Circle K
02.2022 - Current
Assistant Manager
Circle K
02.2020 - 02.2022
Assistant Manager
Circle K
01.2019 - 02.2020
Crew Member
Glynn County School System
01.2018 - 01.2019
General Manager
Twin Oaks
01.2012 - 01.2019
High School Diploma -
Glynn Acadmey