Open To Work
KIMBERLY BANDY
Rising Sun,MD
Work Preference
Summary
20 years of experience in analytical claims, customer service, scheduling, data entry, and logistics. Proven track record of meeting high-volume demands and resolving escalated complaints. Expertise in communication, problem-solving, and operational efficiency, ensuring customer satisfaction and smooth workflow.
Overview
15
15
years of professional experience
Work History
Account Manager
Capital One
Remotely
09.2025 - Current
- Professionally resolved escalated complaints, ensuring customer retention through effective solutions.
- Promptly addressed inquiries and resolved issues to enhance customer satisfaction.
- Efficiently handled a high volume of calls, consistently meeting response time targets.
- Calmly managed high-pressure situations while maintaining professionalism at all times.
Wave Planner
Smithfield Foods
06.2019 - 05.2025
- Optimized daily outbound load schedules, ensuring timely deliveries and maintaining high customer satisfaction through effective prioritization and problem-solving.
- Streamlined scheduling practices to enhance load planning accuracy, achieving a 15% improvement in on-time deliveries over a 3-month period.
- Plan and prioritize daily outbound loads with a focus on operational efficiency.
- Adjust daily pick priorities based on operational needs and shipping schedules.
- Verify load status and ensure all required picks are completed prior to loading.
- Identified and tracked product shortages linked to planned loads, mitigating potential delays.
- Prioritized live loads over drop trailers, ensuring adherence to schedule integrity.
- Monitored inbound shipments to pinpoint items resolving product shortages.
- Communicate inbound resolution needs to the transportation department for expedited processing.
Billing Clerk/Data Entry
Ryder
06.2018 - 06.2019
- Processed billing for carriers, including FedEx and UPS, ensuring accuracy and timely invoicing.
- Generated and maintained daily Excel LTL shipping spreadsheet for tracking shipments and optimizing logistics.
- Ensured proper documentation by filing dispatched bills systematically. in accordance with documentation procedures.
- Handled incoming calls from carriers, addressing inquiries and resolving concerns.
- Created accurate packing lists following item selection.
- Created customized customer labels through FedEx and UPS E-Commerce portals.
- Printed daily orders for drivers to initiate the picking process.
- Supported fellow clerks to maintain efficient workflow.
Packer
Herr, Inc.
06.2017 - 06.2018
- Packed assorted boxes with corresponding chip varieties according to specifications.
- Checked bags for proper fill levels and secure sealing to meet quality standards.
- Ensured packing lines remained stocked and free of obstructions to maintain workflow.
- Stocked chip bins to ensure uninterrupted packing operations.
- Restocked and organized workstations for efficient shift transitions.
- Applied stickers and assembled boxes for designated conveyor belt lines.
- Sorted boxes in preparation for packing by organizing them based on size and type. and discarded any damaged or unusable packaging.
- Operated the inspection line to verify accurate pricing and expiration dates on bags.
- Completed daily paperwork documenting chip usage and production details.
Customer Service Clerk
Wegmans
09.2011 - 06.2017
- Managed catering orders to meet client specifications and enhance customer satisfaction. and coordinated with team members to meet deadlines.
- Delivered prepared food to hot and cold bars, ensuring timely replenishment and presentation.
- Prepared salads, sandwiches, and packaged items per production guide to ensure consistent quality and availability.
- Recorded food and case temperatures every two hours to maintain health and safety compliance.
- Cut and prepared vegetables based on department production needs.
- Removed expired products and scanned inventory using handheld shrink scanners to maintain product quality.
- Maintained cleanliness and organization in all work areas throughout the shift.
Education
Diploma - Upper secondary education
Rising Sun High School
North East, MDNo Degree - Medical Administration
Harford Community College
Churchville, MDSkills
- Logistics management
- Freight and inventory coordination
- Order fulfillment and demand planning
- Operational efficiency
- Data analysis and entry
- ERP system proficiency
- Microsoft Office applications
- Google Workspace expertise
- Documentation preparation
- Technical troubleshooting skills
- Client acquisition and communication
- Customer service and engagement
- Interpersonal communication and negotiation
- Cross-functional collaboration
- Team leadership and management
- Problem solving and process optimization
- Time management and task prioritization
- Multitasking and organizational skills
- Telephonic communication etiquette
- Marketing strategies and analysis skills
- Strategic planning in supply chain management
- Warehouse management systems expertise
Timeline
Account Manager
Capital One
09.2025 - Current
Wave Planner
Smithfield Foods
06.2019 - 05.2025
Billing Clerk/Data Entry
Ryder
06.2018 - 06.2019
Packer
Herr, Inc.
06.2017 - 06.2018
Customer Service Clerk
Wegmans
09.2011 - 06.2017
Diploma - Upper secondary education
Rising Sun High School
No Degree - Medical Administration
Harford Community College