Kimberly Banuelos
New York City
Summary
Results-driven client relations expert with over 5 years of experience managing high-value client relationships, resolving complex issues, and driving customer satisfaction and loyalty. Skilled in KPI performance, cross-functional collaboration, and relationship management in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Service Advisor
Nissan of Van Nuys
Van Nuys
05.2020 - 11.2025
- Guide clients on vehicle service needs, achieving high customer satisfaction scores.
- Coordinate service schedules, enhancing workflow efficiency and reducing wait times.
- Communicate technical details clearly, ensuring customer understanding and trust.
- Resolve service-related issues promptly, maintaining strong client relationships.
- Analyze service trends, contributing to improved service processes and outcomes.
- Utilize company warranty to help client
Client Relations Manager
Nissan of Alhambra
Alhambra
11.2016 - 02.2020
- Cultivated strong relationships with clients to enhance customer loyalty and satisfaction.
- Acted as a trusted point of contact for escalated client concerns and ensured effective resolutions.
- Consistently met and exceeded monthly KPIs, including client retention, satisfaction scores, and revenue targets.
- Facilitated meetings between staff and management to discuss concerns and expectations.
- Assessed monthly reports to review client activity and identify opportunities.
Operations Assistant
Sephora
Marina del Rey
06.2015 - 11.2016
- Trained and coached cashiers on client service skills, various check-out systems, and cash handling policies and procedures
- Maintained optimum store staffing levels while adhering to budgetary goals
- Executed cleaning programs, fixture/promotional marketing updates, and store inventory levels per company standards
- Prepared and tracked outbound and inbound shipping
- Ensured proper zoning on stage to support client needs and adjust staffing levels as needed
Skills
- Client Relations
- Reynolds and Reynolds
- Sales Strategy
- Microsoft office
- Achieving KPIs
- Team collaboration
- Vendor contracts and relationships
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Service Advisor
Nissan of Van Nuys
05.2020 - 11.2025
Client Relations Manager
Nissan of Alhambra
11.2016 - 02.2020
Operations Assistant
Sephora
06.2015 - 11.2016