Kimberly B. Phillips
Conway,AR
Summary
Results-driven service advisor with a proven track record in customer service and issue resolution. Skilled in managing multiple responsibilities and adapting to diverse personality types. Known for establishing new business and expanding existing accounts through strategic product line additions. Expertise in technical troubleshooting and workflow optimization enhances service quality and client satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Honda World of Conway
Conway, AR
02.2020 - Current
- Assisted customers with vehicle service inquiries and scheduled appointments, enhancing overall customer experience.
- Provided accurate estimates of repair costs, labor times, and parts prices to clients.
- Collaborated with technicians to develop accurate service recommendations, ensuring customer needs were met.
- Maintained customer records and documented service history in the system.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Educated clients on vehicle care, improving understanding of necessary services.
- Oversaw incoming calls from potential customers seeking quotes or service information.
- Tracked customer requests and resolutions in designated systems, facilitating timely follow-up and resolution.
Service Advisor
McLarty Honda
Little Rock, AR
11.2015 - 02.2020
- Coordinated service department operations, streamlining workflow for improved customer service.
- Assisted customers with vehicle service inquiries and appointment scheduling, ensuring timely service delivery.
- Provided accurate estimates of repair costs, labor times, and parts prices.
- Resolved customer complaints promptly to ensure satisfaction.
- Educated customers on vehicle care, increasing awareness of necessary services and promoting informed decision-making.
- Educated customers on vehicle care, enhancing their understanding of services needed.
- Collaborated with technicians to deliver precise service recommendations.
- Participated in ongoing training on automotive technology advancements.
Territory Manager Eastern Arkansas - Forrest City Division
Core-Mark International, Inc.
01.2012 - 01.2015
- Cultivated long-term sales growth for 203 stores through development of strategic partnerships, driving consistent revenue streams.
- Increased territory market share in AR and MO by developing and maintaining key business accounts, leading to enhanced regional presence.
- Coached team members daily, enhancing selling techniques and skill sets, resulting in improved territory performance.
- Participated actively in sales forecasting meetings, conferences, and trade shows to enhance engagement.
Regional Sales Manager - Little Rock, Arkansas
Music Mountain Water Company
Little Rock, Arkansas
01.2011 - 01.2012
- Increased sales by developing and maintaining strong business accounts across AR, TN, MS, MO, and LA.
- Developed strategic plans for regional sales growth aligned with company objectives.
- Analyzed market data to pinpoint growth opportunities within the region.
- Coordinated sales team efforts to achieve regional objectives and strengthen business partnerships.
- Managed distributor account relationships to strengthen collaboration and drive mutual success.
- Executed promotional campaigns in alignment with product launches to drive sales.
- Fostered relationships with key clients to boost satisfaction and retention rates.
- Generated detailed sales reports to track performance metrics and inform strategic decision-making.
Education
BBA - Marketing and Business
Delta State University
Cleveland, MississippiSkills
- Service diagnostics
- Issue resolution
- Client relations
- Customer education
- Problem solving
- Attention to detail
- Time management
- Effective communication
Certification
Insurance Agent, Fully Licensed All Lines, AR
References
Available Upon Request
Awards
- Sales Excellence, 1997-2001, Binswanger Glass
- Most Creative Sales Representative, 2000, Binswanger Glass
- 1st Place Prospecting for Gold, 2001, Binswanger Glass
- District Sales Award, 2006-2007, Farm Bureau
Accomplishments
Service Advisor of the Year McLarty Honda 2017, 2018, 2019
Timeline
Service Advisor
Honda World of Conway
02.2020 - Current
Service Advisor
McLarty Honda
11.2015 - 02.2020
Territory Manager Eastern Arkansas - Forrest City Division
Core-Mark International, Inc.
01.2012 - 01.2015
Regional Sales Manager - Little Rock, Arkansas
Music Mountain Water Company
01.2011 - 01.2012
BBA - Marketing and Business
Delta State University