Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Belding

Lubbock,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Team player and clear communicator. Knowledgeable and dedicated customer service professional with extensive experience in customer care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Owner/Operator Specialist

KB's Specialties
01.2020 - Current
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Specializing in handling the clients needs from detail cleaning their home, to their Quick Books, to personal Shopping.
  • Attention to detail, no matter the needs and handling every task with precision & care.

Dr's Assistant

Dr Billings Optometrist
02.2022 - 10.2022
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. Scheduling appointments.
  • Executed all testing for patients charts.
  • Assisted in any & all of the Dr's needs before, during and after exam.

Customer Service Representative

VXI
01.2022 - 01.2022

Began training for the position after recuperating from covid, immune system was too low and got sick while in training.

Education

Coronado High School
Lubbock, TX
05.1993

Skills

  • Retail Sales Customer Service
  • Typing Proficiency
  • Microsoft Word
  • Customer Relationship Management
  • Billing Adjustments and Refunds
  • Credit Card Payment Processing
  • Call Volume and Quality Metrics
  • Brand Representation
  • Strong Analytical and Problem-Solving Skills
  • Conflict Resolution
  • Product Organization
  • Closing Sales
  • Time Management
  • Microsoft Excel
  • Sales Expertise
  • Active Listening
  • Computer Proficiency

Timeline

Dr's Assistant

Dr Billings Optometrist
02.2022 - 10.2022

Customer Service Representative

VXI
01.2022 - 01.2022

Owner/Operator Specialist

KB's Specialties
01.2020 - Current

Coronado High School
Kimberly Belding