Kimberly Bennett
Ossian,IN
Summary
Detail-oriented former State Eligibility Consultant and current claims processor with proven accuracy in case and claims adjudication and issue resolution. Skilled in client interviews, interpersonal skills, and teamwork. Dedicated to data entry proficiency.
Overview
31
31
years of professional experience
Work History
Claims Processor & Medicare Specialist
Brotherhood Mutual Insurance
Fort Wayne, IN
04.2019 - Current
- Process and adjudicate claims efficiently, ensuring adherence to company policies and industry regulations.
- Analyze claim documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Facilitated interviews of diverse individuals to obtain information for accurate claims processing.
- Assess policy coverage and communicate findings to insured individuals and claimants.
- Administer timely payment of medical and auto claims to uphold service standards.
- Train new employees on claims processing procedures, contributing to a well-prepared workforce.
- Handle escalated customer concerns regarding claim denials or delays with empathy and professionalism.
Legal Assistant
Dale, Huffman & Babcock
Bluffton, IN
10.2016 - 12.2018
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records.
- Drafted and reviewed legal documents.
- Facilitated client communication by managing incoming calls and coordinating appointments.
State Eligibility Consultant
State of Indiana
Bluffton, IN
12.2003 - 01.2013
- Ensured compliance with federal and state regulations through diligent monitoring of program guidelines and case documentation.
- Executed in-depth interviews of clients from various backgrounds and temperaments to obtain pertinent information needed to determine eligibility for services.
- Explained guidelines of SNAP, TANF, and the many Medicaid programs.
- Managed case files and documentation to ensure compliance with state regulations.
Public Assistance Caseworker (SEC)
State of Indiana
Decatur, IN
06.1995 - 01.2000
- Everything I did as a State Eligibility Consultant.
Education
Bachelor of Science - History
Indiana University, Bloomington
Bloomington, IN12-1994
Skills
- Accuracy and precision
- Claims processing software
- Data entry proficiency
- Critical evaluation
- Payments posting
- Eligibility determination
- Policy analysis
- Client interviews
- Organizational skills
- Teamwork skills
- Interpersonal skills
Timeline
Claims Processor & Medicare Specialist
Brotherhood Mutual Insurance
04.2019 - Current
Legal Assistant
Dale, Huffman & Babcock
10.2016 - 12.2018
State Eligibility Consultant
State of Indiana
12.2003 - 01.2013
Public Assistance Caseworker (SEC)
State of Indiana
06.1995 - 01.2000
Bachelor of Science - History
Indiana University, Bloomington