Kimberly Bergman-Krueger

I was also trained to handle incoming pricing quotes from our customers to build rapport and to ensure accurate production information.

• Processed high volumes of data entries with accuracy and attention to detail with a company record of 253 orders in one day.
• Maintained up-to-date records in database management systems to ensure information reliability of upwards of 100 customer profiles.
• Implemented efficiency improvements in data entry processes, reducing turnaround time for tasks.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Contributed to customer satisfaction, resolving inquiries and issues with prompt data retrieval.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

I originally was hired as a hostess right out of high school and over the course of my time employed, I reached out to learn different positions including serving, bartending, To-Go and catering. I was very determined and was often trusted to care for five or six tables of guests at once.

● Demonstrated strong multitasking skills, balancing responsibilities such as answering phone
calls, greeting guests, and updating reservation logs simultaneously.
● Trained new hostesses on customer service best practices and restaurant maintain high standards of service.
● Cultivated warm relationships with regular customers.
Provided attentive service during high-volume periods without sacrificing attention to detail
or guest rapport.
● Addressed customer complaints or concerns professionally, ensuring swift resolution and
maintaining positive relationships.
● Worked with POS system to place orders, manage bills, and handle complimentary items.

I started on the phone lines and then was promoted to Head of the Social Media branch. I
handled customer inquiries, needs and promoted the Wildblue internet services. I also
established new customers and took payment for accounts.

●Handled escalated calls professionally, effectively resolving complex issues and ensuring
client satisfaction at all times.

●Managed high call volumes while providing exceptional customer support and maintaining
professional composure.
●Established trust with clients by accurately addressing their concerns and offering
appropriate resolutions based on their needs.
● Processed debit and credit card and electronic check payments.
● Educated customers on company systems, form completion, and access to services.
Sought out extra training opportunities to enhance customer relationship management
abilities.
●Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
●Educated customers about billing, payment processing and support policies and
procedures.