Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Conduent
07.2013 - Current
Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Led regular customer service meetings to review progress identify challenges and provide feedback.
Identified customer service trends to provide recommendations for process and procedural improvements.
Education
No Degree - Legal Secretary
National Education Center, Thompson Institute
Harrisburg, PA
High School Diploma -
Red Land Senior High School
Lewisberry, PA
1987
Skills
Work Prioritization
Time Management
Handling Escalations
Team Building and Leadership
Call Center Operations
Performance Evaluations
Quality Assurance
Timeline
Customer Service Supervisor
Conduent
07.2013 - Current
No Degree - Legal Secretary
National Education Center, Thompson Institute
High School Diploma -
Red Land Senior High School
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