Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Berrell

Harrisburg,PA

Summary

Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

10
10
years of professional experience

Work History

Customer Service Supervisor

Conduent
07.2013 - Current
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Led regular customer service meetings to review progress identify challenges and provide feedback.
  • Identified customer service trends to provide recommendations for process and procedural improvements.

Education

No Degree - Legal Secretary

National Education Center, Thompson Institute
Harrisburg, PA

High School Diploma -

Red Land Senior High School
Lewisberry, PA
1987

Skills

  • Work Prioritization
  • Time Management
  • Handling Escalations
  • Team Building and Leadership
  • Call Center Operations
  • Performance Evaluations
  • Quality Assurance

Timeline

Customer Service Supervisor

Conduent
07.2013 - Current

No Degree - Legal Secretary

National Education Center, Thompson Institute

High School Diploma -

Red Land Senior High School

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Kimberly Berrell