Summary

Overview

Work History

Education

Skills

Timeline

Kimberly Berrell

Harrisburg,PA

Summary

Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

10

10

years of professional experience

Work History

Customer Service Supervisor

Conduent

07.2013 - Current

Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Led regular customer service meetings to review progress identify challenges and provide feedback.
Identified customer service trends to provide recommendations for process and procedural improvements.

Education

No Degree - Legal Secretary

National Education Center, Thompson Institute

Harrisburg, PA

High School Diploma -

Red Land Senior High School

Lewisberry, PA

1987

Skills

Work Prioritization
Time Management
Handling Escalations
Team Building and Leadership

Call Center Operations
Performance Evaluations
Quality Assurance

Timeline

Customer Service Supervisor

Conduent

07.2013 - Current

No Degree - Legal Secretary

National Education Center, Thompson Institute

High School Diploma -

Red Land Senior High School