Kimberly Bertini
Clovis,CA
Summary
Fast and friendly barista! Expert at company recipes and customizing drinks per customer request/taste! Great at giving an awesome customer experience and providing customer satisfaction.
Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying is needs to develop and deliver creative solutions. Hardworking and punctual team lead that works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
10
10
years of professional experience
Work History
Assistant Manager
The Lighthouse Recovery Center? Cornerstone Coffee
Fresno, CA
03.2023 - Current
- Developed strategy to increase sales and drive profits.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Trained new employees in groups and in one-on-one scenarios.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Provided coaching and mentoring to employees.
Aministrative Clerk
John Silva Hay Squeezes
Chowchilla, CA
10.2021 - 03.2023
- Answered telephones, directed calls and took messages.
- Communicated with customers and employees to answer questions or explain information.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
- Computed, recorded and proofread data or reports.
- Copied, sorted and filed records of office activities and business transactions.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Delivered messages and ran errands.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
Team Leader
Walmart
Fresno, CA
02.2017 - 09.2021
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Fostered positive employee relationships through communication, training and development coaching.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Monitored operations and reviewed records and metrics to understand company performance.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Maintained positive working relationship with fellow staff and management.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Shipping and Receiving Team Lead
Excelsior Metals
Fresno, CA
01.2014 - 02.2017
- Prepared work orders, bills of lading or shipping orders to route materials.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained inventory of shipping materials and supplies.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Contacted transport companies and suppliers to expedite, trace, or return shipments.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
Education
No Degree -
02.2026
GED -
08.2004
Skills
- Spreadsheet Development
- Billing and Invoicing
- Customer Satisfaction
- Schedule and Calendar Management
- Prioritization and Time Management
- Problem-Solvin
- Materials Organization
- Self-Motivated
- Verbal and Written Communication
- Data Gathering
- Flexible and Adaptable
- Reliable and Punctual
- Multitasking and Prioritization
- Peer Relationships
Timeline
Assistant Manager - The Lighthouse Recovery Center? Cornerstone Coffee
03.2023 - Current
Aministrative Clerk - John Silva Hay Squeezes
10.2021 - 03.2023
Team Leader - Walmart
02.2017 - 09.2021
Shipping and Receiving Team Lead - Excelsior Metals
01.2014 - 02.2017
Fresno Community - No Degree,
Grantline Unified - GED,