Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kimberly Bond

Mortgage Loan Officer
Phoenix,AZ

Summary

Driven, passionate, high performance Mortgage Loan Officer with 10-years’ experience in the mortgage industry eager to resume a career with a reputable company to help achieve company goals. Expert in VA, Conventional, and Home Equity loans. Dedicated to achieving client satisfaction to fulfill their needs while exceeding expectations. Offering vast knowledge of banking regulations and compliance procedures. Skilled in working under pressure and adapting to new situations and challenges. Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Offering vast knowledge of banking regulations and compliance procedures. Dedicated to maintaining professionalism and integrity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Mortgage Loan Officer

USAA FSB (A Fortune 500 Company)
Phoenix , Arizona
08.2012 - Current
  • Specializing in VA, Conventional and Home Equity Loans.
  • Educates, counsels and guides borrowers on choosing the best mortgage product to meet their individual needs.
  • Prioritizing scheduling of timely loan closings to satisfy home builders, realtors and client needs.
  • Explain technical financial information to applicants in easy-to-understand language.
  • Handled customer complaints by conducting research, listening inventively and taking appropriate action.
  • Build rapport with and maintain open lines of communication with borrowers, builders, and realtors to provide outstanding customer service.
  • Collaboration with processors and underwriters for smooth and compliant transactions.

Education

High School Diploma -

Arcadia High School
Phoenix, AZ

Skills

  • Specializing in VA, Conventional, and Home Equity loans
  • Creditworthiness Determination
  • Complex Problem Solving
  • Analytical and Critical Thinking
  • Problem Solving
  • Analyzing, prioritizing and completing tasks in a professional manner
  • Financial analysis aptitude
  • Self-Motivated
  • Automated Underwriting System (AUS)
  • Product Education
  • Financial History Analysis
  • Application Review

Accomplishments

  • Proven success as a consistent top performer winning several awards for top fundings.
  • Promoted several times for exceeding performance objectives and for taking on additional responsibilities
  • Exceeded all monthly/annual goals and metric objectives
  • Recognition for top application quality applications
  • Consistent outstanding Gallup scores for client satisfaction
  • Assisted colleagues with sharing best practices and training to enhance their skills
  • Recognition from Director and Managers for top performance and for client satisfaction
  • Excellent client satisfaction leading to many referrals and repeat business.
  • Known for taking on extra responsibilities

Timeline

Mortgage Loan Officer

USAA FSB (A Fortune 500 Company)
08.2012 - Current

High School Diploma -

Arcadia High School
Kimberly BondMortgage Loan Officer