Kimberly Boyd

Dispatch emergency and non-emergency orders to Emergency. Service Technicians in clear and precise manner. Dispatch carbon monoxide, broken gas service or gas mains, fires and other gas related emergencies to service technicians. Dispatched calls to the relevant fire, police and utility company. Dispatched calls to service technicians for Spire East (St. Louis, Saint Charles, Jefferson County) and Spire West (Kansas City). Answer emergency calls from customers. Work daily with SAID foreman to coordinate the dispatching board.

• Maintained and updated crucial and confidential information, including phone numbers and addresses.
• Entered information on computerized systems to verify locations and notify nearest responders.

• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Conducted multiple fire dispatch assignments across local region.
• Monitored switchboard and dispatched emergency services.
• Scheduled routine service calls to ensure all dispatch equipment was well maintained.
• Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
• Maintained and updated crucial and confidential information, including phone numbers and addresses.
• Carried out multiple fire dispatch assignments in Clayton and Maplewood regions, monitoring communications in case crews needed backup.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Used radio, telephone and computer system to update first responders with new information.