REBECCA HARDING-MARTIN
Macomb,MI
Summary
Client-focused IT professional with a strong foundation in cybersecurity and extensive hands-on experience supporting mission-critical systems in high-pressure environments. Recognized for ownership of issues, effective communication with users, and efficient resolution of technical problems. Proficient in Windows environments, Microsoft 365, endpoint systems, and secure information handling. Committed to troubleshooting, continuous learning of new systems, and delivering exceptional user support to enhance operational efficiency and security.
Overview
17
17
years of professional experience
Work History
Emergency Services Dispatcher
Department of Defense – TACOM
Warren, MI
10.2021 - Current
- Serve as primary point of contact for emergency service calls, triaging and resolving high-pressure incidents with accuracy and urgency.
- Utilize reporting systems (ALERTS, LEIN) to retrieve, update, and document sensitive information with precision.
- Maintain detailed documentation of incidents, ensuring accuracy and compliance with federal standards.
- Communicate technical and situational information clearly to diverse stakeholders.
- Active Secret Clearance; awarded the Civilian Service Commendation Medal.
Security Officer
Department of Defense – TACOM
Warren, MI
11.2019 - 10.2021
- Safeguarded sensitive assets and enforced access control procedures.
- Conducted system checks and background verification using secure databases.
- Identified and reported security risks while maintaining compliance standards.
- Maintained Active Secret Clearance.
Security Command Center Operator
United Wholesale Mortgage
Pontiac, MI
07.2018 - 10.2019
- Monitored and assessed security systems including Avigilon surveillance platforms.
- Responded to internal user concerns and resolved system-related issues promptly.
- Documented incidents thoroughly and escalated issues appropriately.
- Maintained strong communication with cross-functional teams.
Security Forces
United States Air Force
Eglin AFB
06.2009 - 06.2015
- Operated in high-stress environments requiring disciplined communication and rapid decision-making.
- Ensured operational security of sensitive assets and personnel.
- Developed strong teamwork, accountability, and problem-solving skills.
Education
Bachelor of Science - Cybersecurity
Purdue Global University
01-2025
Bachelor of Criminal Justice - undefined
Oakland University
Associate of Applied Science - undefined
Oakland Community College
Skills
- Proficient in Windows, macOS, and Linux
- Proficient in Microsoft 365 and Azure
- Understanding of networking security principles
- Analytical and critical thinking
- Basic Python programming
- Teamwork and collaboration
- Attention to detail
- Flexible and adaptable
- Excellent communication
Timeline
Emergency Services Dispatcher
Department of Defense – TACOM
10.2021 - Current
Security Officer
Department of Defense – TACOM
11.2019 - 10.2021
Security Command Center Operator
United Wholesale Mortgage
07.2018 - 10.2019
Security Forces
United States Air Force
06.2009 - 06.2015
Bachelor of Criminal Justice - undefined
Oakland University
Associate of Applied Science - undefined
Oakland Community College
Bachelor of Science - Cybersecurity
Purdue Global University