Sondra Le McKenzie

§ Provide advanced emergency medical dispatch life support through pre-arrival instructions to callers.

§ Question callers to determine their locations and the nature of their problems to determine type of response needed.

§ Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

§ Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within within the local area.

§ Relay information and messages to and from emergency sites, to DLA law enforcement personnel, and to all other individuals or groups requiring notification.

§ Supervise student with implementing individual group, group therapy, and case management.

§ Operate and maintain all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.

§ Operate 911 system information databases; Microsoft Access; National Crime Information Center (NCIC)database; National Law Enforcement Telecommunications System NLETS; Computer aided dispatch software
§ Prepare and maintain reports and records relating to emergency responses.

§ Provided non-professional counseling for patients.
§ Kept well written records (daily logs, behavior modification charts, and incident reports) in accordance with the treatment center policies and procedures.
§ Provided crisis intervention and management of aggressive or difficult behavior.
§ Provided guidance and instruction in group activities, personal health and hygiene, courtesy, and etiquette to residents.
§ Supervised daily tasks and assignments of residents such as making beds, housekeeping assignments, assist in maintenance of the living units.
§ Maintained a safe environment for residents.
§ Assisted the treatment team in the assessment, emotional support counseling, recognizes and responds appropriately to deviations from normal behavior.
§ Daily interactions with psychologist, nurses, social workers, administrators, community resources, resident and their families.

§ Prepared patients for exams and procedures.
§ Ensured exam rooms are properly stocked with supplies, cleaned between patients and all equipment is in good,functioning order prior to exam.
§ Verified patient identification and appropriateness of procedure.
§ Participated in time outs for various clinical procedures and minor surgeries.
§ Aided the physicians in examination and treatment of patients to ensure proper tests results are obtained.
§ Coordinated the restocking and replacement of supplies and equipment with appropriate services.
§ Maintained a working relationship with sterile processing, distribution and bio-med to ensure necessary supplies are available for procedures.
§ Aided physicians with wound care and applications of dressings.
Provided patient education of wound care and signs and symptoms of infection.
§ Aided the physicians with minor surgeries including post-operative instructions, scheduling follow ups and incision care
§ Prepared specimens and needed requisitions for submission to the laboratory or pathology section per VA policy.
§ Aided the physicians with patient recovery from treatment or procedure.
§ Issued special instructions for post care and needed equipment or supplies to patient.
§ Removed sutures, staples, dressings as directed by physician.
Set up surgical trays using proper sterile technique.
§ Ensured the sterile field stays intact through the procedure.
§ Prepped for urology procedures, aided the urologist with procedure, specimen collection and cleanup according to SPS and other hospital policy. Procedures include but not limited to: Cystoscope, Biopsy, Vasectomies.
§ Aid Urologist with clinic and clinic studies/procedures such as Urodynamics, Voiding Trials, and Cather placement/removal.
§ Assisted with Urodynamics studies.
§ Performed Post-Voiding Residual test, voiding trials, and bladder scans.
§ Performed the following vascular laboratory tests but not limited to: arterial systolic pressures using ultrasound doppler and sphygmomanometer; knee/elbow and ankle/wrist systolic ratios to check the degree of claudication using the dual frequency ultrasound Doppler and sphygmomanometer
§ Scheduled patient for clinics, ensuring that the priorities for scheduling are adhered to in the National Scheduling Directive.
§ Used various computer applications for scheduling, reviewing charts and determining eligibility for communitycare including, CPRS, VistA, GUI and DST.
§ Responsible for setup of equipment, supplies and exam/procedure rooms, also cleans room after patient use,removed and cleaned instruments after use, according to SPS policy.

§ Performed a variety of technical laboratory procedures, clerical and administrative duties that provide support in meeting the mission of health services.
§ Primarily responsible for the collection and processing of clinical laboratory specimens (i.e. stool, urine, etc.) ina Federal Bureau of Prisons' (BOP) correctional facility.
§ Performed collection of human blood specimens via routine venipuncture and capillary procedures using vacuum tube, syringe, or butterfly venipuncture methods.
§ Responsible for specimen transport, laboratory supply transport and inventory, preparation of laboratory requisitions, scheduling laboratory call-outs on SENTRY, packaging specimens for shipment to a referral laboratory, as well as various other laboratory support functions.
Charged with responsibility for maintaining security of the institution.
§ Responsible for the disposal of contaminated sharps, in accordance with applicable laws, standards, and policies.
§ Organized or clean blood-drawing trays, ensuring that all instruments are sterile, and all needles, syringes, or related items are of first-time use.
§ Matched laboratory requisition forms to specimen tubes.
§ Disposed of blood or other biohazard fluids or tissue, in accordance with applicable laws, standards, or policies.

§ Analyzed, applied judgment and discretion to the extent required in the performance of daily ongoing patient care duties in the Emergency Department.
§ Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
§ Provided evaluation and management of the ambulatory patients seen in the Emergency Department.
§ Obtained patient health history, chief complaints, medication history, and identification of health-related conditions that may impact the patient health status.
§ Evaluated patient's emergency medical conditions; performed a wide range of treatment procedures and ordered appropriate diagnostic studies under the direction of the supervising a nurse or physician.
§ Observed, recorded, and reported to physician the patient's condition or injury, the treatment provided, and reactions to drugs or treatment and provide necessary interventions based upon patient symptoms and established protocols/standards of care.
§ Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
§ Performed dressing changes, wound management, suture placement and removal, Foley catheters insertion(Foley coude'), splinting and casting, Nasal Gastric Tube insertion, peripheral intravenous access and management, and performance of tracheotomy care
§ Operated equipment, such as electrocardiograms (EKGs), external defibrillators, or bag valve mask resuscitators,in advanced life support environments.
§ Performed emergency diagnostic and treatment procedures, such as stomach suction, airway management, or heart monitoring, during ambulance ride if/when required.
§ Performed diagnostics including vital signs, EKG, rapid strep swabs, urine dip, urine pregnancy test, and visual acuity.
Provided administration of oxygen, basic IV fluids, Nebulizer medications, Topical, IV Fluids, Limited POMeds, IM Injections, Vaccines (under the supervision of a physician, nurse, or other authorized health provider).
§ Performed venipuncture according to written protocols to ensure proper collection, labeling, handling and de-livery of blood specimens to the lab.
§ Performed standard 12-lead EKGs and mounts tracings for interpretation.
§ Performed EKG Strip Interpretation including PR interval, QRS interval, QT interval, Rate determination, and Rhythm.
§ Thoroughly and appropriately documented actions, interventions, assessments and procedures in a Electronic Health Record (EHR).
§ Discharged patients with appropriate instructions from the leadership when treatment is completed.
§ Maintained Basic Life Support (BLS), Advance Care Life Support (ACLS) Certifications, and NIH Stroke Scale Certification.
§ Conducted Point of Care testing.
§ Performed uncomplicated Wound Closure such as simple one-layer lacerations, Scalp lacerations, Skin Stapling, Steri-strips, Derma bond.
§ Monitored and transported Telemetry patients.
§ Measured and recorded visual acuity.
§ Administered anesthetic eye drops.
§ Measures and records visual acuity.
§ Performed basic tonometry.
§ Instructed patients on administration of eye drops and post-operative instructions.
§ Accurately measured, compared, and evaluated pupillary responses
§ Administered eye drops to dilate pupils.
§ Performed basic color vision screening.

§ Analyzed, applied judgment and discretion to the extent required in the performance of daily duties.
§ Provided technical and professional expertise in interpreting and applying administrative and clinical eligibility and enrollment laws, regulations and procedures related to health care eligibility.
§ Made formal determinations and issued formal decisions on applicant's eligibility for CHAMPVA, FMP, CWVV,Camp Lejeune, SPINA BIFIDA benefits.
§ Made appropriate entries in application processing databases to record eligibility and clinical status.
§ Coordinated, interpreted returned Veteran disability ratings for program sponsorship and family member eligibility, and created a sponsor file containing pertinent information on the sponsor, the family member,administrative eligibility.
§ Entered data into new or established records and determined whether the entry reflects additional data or requires adjusting or deleting existing data from the record or forwarded information to alternate sources for review.
§ Furnished information and performed in-depth counseling services to beneficiaries concerning their rights and benefits to the Veteran Affairs' programs under laws administered by the VA.
§ Received and initiated telephone interviews, correspondence and emails with beneficiaries, their family members, Veterans Services Offices, VA Regional Offices, CMS/Medicare, the VA Health Eligibility Center,Congressional Offices, the Financial Services Center, Physicians, Nurses, attorneys, or other interested parties,regarding development of determinations on VA benefits eligibility.
§ Prepared well-defined case notes when actions are effected; available resources are insufficient to answer the caller's inquiry, and/or additional research is required.

§ Drove new customer growth by building value for DISH services to prospective customers; applied solid sales skills to understand customer's needs and closed all sales with integrity
§ Utilized web based tools to stay current on industry-wide products, features, and services
§ Responsible for maximizing inbound calls by demonstrating knowledge of DISH's services and technology,evaluating consumer needs and recommending appropriate products and programming packages.
§ Conferred with customers by telephone to provide information about Dish products or services, took and/or entered orders, canceled accounts, and/or obtained details of complaints.
§ Checked to ensure that appropriate changes were made to resolve customers' problems.
§ Kept accurate records of customer interactions or transactions, recorded details of inquiries, complaints, and/or comments, as well as actions taken if call is escalated to a supervisor or the Office of the President.
§ Resolved customers' service or billing complaints by performing necessary account adjustments such as modifying or removing programming, refunding money, or adjusting a billing error with a one time credit adjustment.
§ Consistently exceeded in all sales/retention metrics.

§ Provided, supervised, and managed patient care of beneficiaries to include flying and special operational duty personnel.
§ Observed, reported, and recorded observations in patient progress notes and team conference.
§ Performed portions of medical treatment, diagnostic, and therapeutic procedures.
§ Cared for, observed, and reported on postoperative patients and seriously or critically ill and injured patients.
§ Oriented new patients to the hospital environment and admitted, discharged, and transferred patients as directed
§ Recorded treatments and procedures rendered, and observed effects and performed care of deceased patients.
§ Identified patient problems and assisted in developing and evaluating patient care plan.
§ Recorded information, such as patient identification, charges, and incidences of patient disturbance, and kept daily logs of all patient activities.
§ Prepared and administered medications under nurse or physician supervision.
§ Adhered to infection control procedures including use of personal protective equipment, disposal of waste, and aseptic techniques.
§ Performed central sterile supply duties and assembled, operated, and maintained therapeutic equipment.
§ Provided field medical care in contingency operations and disasters and perform basic life support and triage in emergency situations.
§ Served as member of primary emergency medical response to in-flight emergencies and potential mass casualty scenarios from on- and off-base incidents.
§ Operated emergency medical and other vehicles. Loaded and unloaded litter patients. Identified potential health risks and provides preventive counseling.
§ Performed paraprofessional portions of preventative health assessments and physical examinations.
§ Performed medical records reviews in order to determine medical qualification and identify medical conditions that may disqualify a member for worldwide duty and assists provider with initiation of physical profile, when required.
§ Trained to assist with oversight of grounding and waiver management follow-up systems and participate in contingency or disaster field training, exercises, and deployments.
§ Trained to assist flight surgeon(s) with aircraft mishap and physiological incident response, investigation, and reporting and augment search and rescue flying squadrons.
§ Maintained in-patient and out-patient medical records, prepared and submitted administrative reports and managed supplies and equipment, submitted and executed budgets, scheduled personnel for duty.
§ Conducted and participated in scheduled periodic disaster training, fire drills, and evacuation procedures and provided medical training to include agencies and personnel other than medical; training includes areas such as emergency medical technician and self-aid buddy care.

§ Met customers on lot and in showroom to discuss available vehicles and options.

§ Greeted customers on lot and in showroom to answer questions about brand and available inventory.

§ Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.

§ Prepared purchased vehicles and completed final delivery checks.

§ Maintained a general understanding of automobiles by studying characteristics, capabilities, and features;compared and contrasted competitive models; inspected automobiles.
§ Developed buyers by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to online inquiries; recommending sales campaigns and promotions.
§ Qualified buyers by understanding buyer's requirements and interests; matching requirements and interests to various models; building rapport.
§ Demonstrated automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
§ Closed sales by overcoming objections; asking for sales; negotiating prices; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment;delivers automobiles.
Provided sales management information by completing reports.
§ Updated job knowledge by participating in educational opportunities; reading professional publication
§ Enhanced dealership reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

§ Enforced all Federal, State, local laws as well as Treasury and United States Mint rules and regulations for the protection of persons, property, and facilities.
§ Protected dies, monetary, and bullion assets in the custody or control of the United States Mint during production, processing, storage, transportation, or other use.
§ Protected all facility space and property against theft, assault, sabotage.
§ Protected United States Mint employees and visitors from threats or hazards of physical harm or injury, violence in the workplace, criminal acts such as assault or robbery, and acts of terrorism.
§ Apprehended, detained, and/or arrested persons considered extremely violent, mentally disturbed or intoxicated,and risk the ever present dangers of breaking and entering, trespassing occurrences on Federal property, armed robbery confrontations, and the protection of Federal officials and respective employees.
§ Performed patrol duties as deterrence to crime and other violations of laws, rules, and regulations.
§ Controlled entry and exit, regulate pedestrian and vehicular traffic.
§ Prevented accidents, congestion, and parking problems.
§ Give warnings and/or issue citations for appropriate violations, and make arrests if/when necessary.
§ Received and recorded messages and instructions involving emergencies, complaints, violations, accidents, and requested for information and assistance.
§ Transmitted messages and instructions to officers on patrol, and dispatch officers to investigate and answered general inquiries.
§ Maintained records and prepared reports covering activities and events occurring over the course of a shift.
§ Performed daily office automation duties using a personal computer typing a variety of documents such as incident reports, letters, and forms.

§ Provided supervision, care and security of inmates and guidance to lower-graded Correctional Officers.
§ Supervised inmates in living quarters and instructing them in proper housekeeping and sanitation.
§ Enforced rules and regulations governing facility security, inmate accountability and inmate conduct to ensure judicial sanctions are carried out and inmates remain in custody.
§ Conducted head counts to ensure that each prisoner is present.
§ Monitored conduct of inmates in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
§ Inspected conditions of locks, doors, and gates at correctional facilities to ensure security and help prevent escapes.
§ Recorded information, such as inmate identification, charges, and incidences of inmate disturbance, and kept daily logs of prisoner activities.
§ Searched inmates and vehicles and conducted shakedowns of cells for valuables and contraband, such as weapons or drugs.
§ Used weapons, handcuffs, and physical force to maintain discipline and order among inmates.
§ Inspected mail for the presence of contraband.
§ Guarded facility entrances to screen visitors.
§ Handled routine inquiries from both staff and inmates, providing technical assistance and answering questions regarding the general nature of correctional programs.
§ Screened telephone calls or personal contact with staff/inmates, utilizing own judgment in directing the caller to the most qualified staff member.
§ Maintained subject matter files and records in addition to setting up and maintaining logs showing the status of actions and correspondence.
§ Ensured that files include all required documents and that all documents are properly signed.
§ Maintained Bureau of Prisons Program Statements, Operations Memoranda, administrative and regulatory requirements, correspondence files and records in the operation of the assigned office.
§ Performed daily office automation duties using a personal computer typing a variety of documents such as incident reports, letters, and forms.
§ Conducted armed/unarmed basic prisoner transportation medical trips.

§ Watch/shift reporter for OEF U2 combat reconnaissance missions delivering time-sensitive intelligence reports in accordance with established guidelines for U.S. war fighters, national and theater-level commanders.
§ Performed initial detailed analysis to reveal and establish target network communications nodes, structures,operating procedures, and mediums for additional exploitation of identification and operational patterns.
§ Recovered, correlated, and fused valid technical, geographical, and operational intelligence information.
§ Produced, analyzed, studied, researched, fused, and correlated intelligence for strategic, operational, and tactical customers.
§ Authored time-sensitive intelligence reports in accordance with established guidelines to support war fighters and national decision makers.
§ Provided target geopolitical and operational intelligence to national agencies and military command authorities.
§ Identified and disseminated real-time threat warning information.
§ Developed and employed techniques to identify and exploit target network configurations and operating characteristics.
§ Reconstructed target communication profiles through in-depth analysis of communication characteristics and target tactics, techniques and procedures.
§ Created and maintained technical and operational databases using diverse computer hardware and soft ware applications.
§ Operated mission-essential communications mediums.
§ Conducted formation Operations, provided analysis for Information Warfare activities and support to Air Operations Centers and supported commanders.
§ Used all source intelligence information to produce and present topical high-interest technical and operational intelligence briefings to all levels of command.
§ Prepared target communications assessments, adversary order of battle studies, situation reports, and other intelligence reports as required.
§ Provided analysis of Information Operations activities and support to Air and Space Operations Centers and supported commanders.
§ Provided detailed support to the contingency and deliberate planning process.

§ Patrolled DLA installation and property located at Sharp Army Depot, Stockton CA, to prevent crime and acts of terrorism, protect life and property and ensure compliance with local regulations and laws while checking locks,alarms, gates or other barriers to assure they are in the proper mode (i.e., closed and locked, open and unlocked) depending on the time and conditions that apply.
§ Independently performed a broad range of police services, investigation, crime prevention, traffic control, and community policing.
§ Performed police duties to assure the protection of life, property, and the civil rights of individuals through the enforcement of federal, state, and local laws, ordinances, agency rules, and regulations.
§ Planned and carried out appropriate steps according to specific case conditions, and use personal judgment in interpreting, adapting, applying and deviating from guidelines based on unusual or emergency situations.
§ Conducted initial investigations of suspicious activities, security breaches, and crimes.
§ Screened telephone calls or personal contact with staff, utilizing own judgment in directing the caller to the most qualified staff member.
§ Demonstrated a police presence on DLA property by patrolling designated area(s) to preserve law and order, enforce traffic codes, and to prevent and discover the commission of crime.
§ Provided specialized pedestrian and traffic control services in connection with ceremonies, parades, emergency situations, and similar events.
§ Trained to proficiency with 9mm semi-automatic pistol and shotgun. § Performed fixed post operations located within the interior of DLA installations, facilities or at perimeter gates.
§ While performing duties at perimeter gates, control access to the post and prepare and maintain gate logs, visitor and vehicle registers, and gate, vehicle, and pedestrian statistics.
§ Controlled access to sensitive/restricted areas where there is potential for breach of security, public safety or public health.
§ Acted as first responder to all types of emergencies or volatile situations, including but not limited to terrorist attacks, hostage/barricade situations, bomb threats, vehicle accidents, robberies, alarms activations, and hazardous material incidents.
§ Planned and conducted initial investigations of suspicious activities, security breaches, and crimes.
§ Secured and processed the crime scene, conduct preliminary investigations, gather evidence, obtain witness statements and, if necessary, detain suspects.
§ Applied the rules governing evidence and how to mark, package, and maintain the chain of custody.
§ Periodically served as dispatch with responsibility for the operation of the communications police network and for direction of patrols throughout the installation.
§ Maintained surveillance of alarm systems, conducts operational checks, and dispatch police in response to activated alarms.
§ Performed general office duties to include preparing reports and forms, recording messages, composing statements.
§ Trained to proficiency with 9mm semi-automatic pistol, and other firearms such as the shotgun, rifle, and other special weapons or ordinance.

§ Lead, managed, supervised, and performed security force (SF) activities, including installation, weapon system,and resource security; antiterrorism; law enforcement and investigations; air base defense; armament and equipment; pass and registration; and information security.
§ Lead, managed, supervised, and performed force protection duties, including use of deadly force to protect personnel and installation resources.
§ Provided installation protection for nuclear and conventional weapon systems. Performed air base defense functions contributing to the force protection mission.
§ Performed Desk Sergeant duty maintaining the command/control center, answered 911 calls, dispatched SF patrols to incidents, monitored alarms, worked CCTV and other camera and sensor systems, advised the Squadron, Group and Wing leadership of ongoing situations, maintained a running written log of all Security Force member activities (called a blotter) and ensured that written reports from incidents were timely and accurate.
§ Controlled and secured terrain inside and outside military installations. § Defended personnel, equipment, and resources from hostile forces while deployed to Al Asad Air Base, Iraq and Ali Al Salem Air Base, Kuwait-KCIA.
§ Performed operations in various field environments, performed individual, and team patrol movements, both mounted and dismounted, tactical drills, battle procedures, convoys, military operations other than war, and antiterrorism duties.
§ Operated communications equipment, vehicles, intrusion detection equipment, crew-served weapons, and other special purpose equipment. Efficiently trained to apply self-aid buddy care, lifesaving procedures, including cardiopulmonary resuscitation, as a first responder to accident and disaster scenes.
§ Provided armed response and controlled installation entry.
§ Detected and reported the presence of unauthorized personnel and activities on and off base. Implemented security reporting and alerting systems.
§ Enforced standards of conduct, discipline, and adherence to laws and directives.
§ Process AF Form 3545, Incident Reports, DD Form 1408, Armed Forces Traffic Ticket, AF Form 1315, Accident Report, and DD Form 1805, Violation Notice received by Installation Patrolman. Determined when an incident report is Defense Incident-Base Reporting System (DIBRS) and National Incident-Base Reporting System(NIBRS) reportable.

§ Generate and process base barment and suspension packages while maintaining 100%accountability of all reports and ensure command action is complete.
§ Directed vehicle and pedestrian traffic. Investigated motor vehicle accidents, minor crimes, and incidents both on and off the installation. Apprehend and detained suspects. Searched persons and property.

§ Secured crime and incident scenes.
§ Collected, seized, and preserved evidence. Conducted interviews of witnesses and suspects. Obtained statements if witnessed and suspects.

§ Responded to disaster and relief operations.
§ Participated in contingency operations. Operated pass and registration activities, and analyzed reports. Operated SF armories. Controlled and safeguard arms, ammunition, and equipment.
§ Worked within the Reports and Analysis section processing incident and investigation reports, maintaining debarment and revocation files while providing investigative and background information to authorized agencies, and maintained criminal incident data and statistical analysis.
§ Controlled and examined incoming incident reports and documents for completeness, discrepancies and other specialized requirements.
§ Compiled, summarized, and analyzed reports and other data utilizing current technology and software applications.